Workday Resource Manager

• Own and manage the Jira ticket queue, including triage, assignment, tracking, and monitoring of ticket aging to support timely resolution.
• Recommend resource assignments based on availability, skillset, business priorities, and current staffing needs.
• Execute resource allocation decisions in partnership with resource management leadership.
• Coordinate backfills for PTO and coverage gaps while supporting real-time staffing adjustments.
• Help identify and resolve resource scheduling conflicts and escalate competing priorities when necessary.
• Monitor resource forecasts and request updates from delivery resources to maintain accurate staffing information.
• Monitor time-entry compliance and ensure data is accurate and submitted on time.
• Review contractor time submissions for accuracy and timeliness and support coordination with external consultants.
• Maintain a comprehensive view of internal and external resource availability, utilization, and staffing trends.
• Track utilization metrics and provide regular reporting and operational updates to resource management leadership.
• Serve as a backup Jira administrator and support certifications tracking and reporting.
• Maintain data integrity and consistency across resource management tools, processes, and reporting systems.
• Follow standardized resource management processes and help ensure consistent adoption across the organization.
• Identify process gaps and opportunities for improvement, escalating recommendations and operational challenges appropriately.
• Stay informed about resource management industry trends and best practices and contribute ideas that improve staffing operations.

Requirements

• 2–5 years of experience working within a Workday Partner environment or in resource management, staffing, project coordination, or a closely related operational role.
• Familiarity with the Workday ecosystem, including Workday consultants and partner networks, is preferred.
• Strong understanding of resource planning, allocation, scheduling, and utilization concepts.
• Excellent organizational and time management skills, with the ability to work independently and manage multiple priorities simultaneously.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders at different levels.
• Strong attention to detail and demonstrated analytical and problem-solving capabilities.
• Ability to work effectively under pressure in a fast-paced environment with changing priorities and deadlines.
• Experience with Jira and forecasting or resource management systems is preferred.
• Strong ability to maintain accurate operational data and follow established processes consistently.
• Bachelor’s degree in business administration, project management, or a related field is preferred.
• Legally authorized to work in the United States on a full-time basis.
• Ability to work without current or future employment visa sponsorship.

Benefits

• Full-time, nationally remote position within the United States.
• Opportunity to work in a collaborative, people-focused professional environment.
• Exposure to the Workday ecosystem and resource management operations within a technology services organization.
• Opportunity to contribute to process improvement and operational efficiency initiatives.
• Opportunities to collaborate with delivery leadership, engagement management, consultants, and other stakeholders.
• Supportive environment that values innovation, empathy, responsibility, passion, and agility.
• Equal employment opportunity and consideration in accordance with applicable non-discrimination laws.
• Employment is subject to successful completion of applicable pre-employment screening, which may include drug screening, background investigation, reference checks, and licensing verification where applicable.