Wholesale Support Administrator - Remote

Company Description

At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity.

As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined.

And we don’t just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we’ve earned a reputation for making it easy and stress-free to access home equity—with guidance every step of the way.

But it’s not just our customers who love us—our team does, too! We’ve been named a Great Place to Work® three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins.

Why Longbridge?

At Longbridge, we don’t just offer jobs, we offer careers that grow with you. Here’s why you’ll love being part of our team:

• Grow With Us – We’re big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within—because when you succeed, we all do.
• A Culture That Clicks – We work hard, but we have fun doing it! Whether it’s team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.”
• Benefits That Have Your Back – We’ve got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers.

If you’re looking for a place where your work truly makes a difference, we’d love to have you on board. Apply today and let’s do great things together!

Job Description

The Wholesale Support Administrator performs a broad range of administrative and operational functions in support of the Wholesale Sales Team. This role is focused on enhancing efficiency, streamlining the partner approval process, and supporting the overall success of the Wholesale Sales Channel. The primary responsibility is to manage and administer key internal workflows for partner approval while delivering exceptional service to internal team members and external partners.

Primary Job Duties:

• Coordinate with the Approvals Department to facilitate the onboarding and approval of new partners.
• Review incoming partner application packages in Comergence for completeness and ensure compliance documentation is properly organized and maintained in accordance with Longbridge Financial policies and procedures.
• Enter and maintain the partner’s application data in internal systems with a high degree of accuracy.
• Prepare annual partner renewal applications in internal systems and submit them for Renewal Review Committee evaluation.
• Perform administrative functions within internal systems, including partner setup, user account maintenance, service contract administration, and related system updates.
• Maintain and update partner distribution lists to support timely communication and outreach.
• Build and maintain positive relationships with partners by assisting with document collection, application requirements, system access, and troubleshooting across multiple platforms.
• Support the ongoing maintenance and optimization of the internal systems, ensuring data integrity and accuracy.
• Maintain tracking reports, logs, and performance metrics as required.
• Assist Partner Support Specialists with loan registration in the LOS system, and the review of new loan submission documentation.
• Provide support to the Wholesale Sales Team in activities related to partner relationship management and overall partner experience.
• Create, manage, and distribute partner communications in collaboration with Marketing.
• Update partner-facing forms, guides, and marketing materials as needed, and coordinate with Marketing to ensure the Partner Portal reflects current information and resources.
• Assist with special projects, operational initiatives, and other duties as assigned by management.

Qualifications

• 1–2 years of sales or mortgage industry experience preferred.
• Strong organizational, time-management, and prioritization skills with the ability to manage multiple tasks simultaneously.
• Excellent verbal and written communication skills, with a commitment to delivering exceptional customer service.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Experience working with CRM platforms, loan origination systems, and other mortgage-related technologies.
• Ability to work independently in a fast-paced environment while collaborating effectively with cross-functional teams.
• Demonstrated attention to detail and commitment to maintaining accuracy in all aspects of work.

Additional Information

• Working in a growing and dynamic industry
• Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts
• 401(k) with company match
• Paid time off
• This is a non-exempt role
• Target base salary range is 57-60K which is based on various factors including skills and work experience.
• LBF is an EEO/AA/Vet/Disabled Employer
• Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial.

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