Wholesale Agency Support Specialist - THREE

THREE is a growing insurance company that sells a unique and straightforward insurance policy to small businesses – from restaurants to electricians, to consultants – covering them against property risks (e.g. fire, theft, flood), lawsuits, and more. It was born out of and remains part of Berkshire Hathaway, one of the most respected companies in the world. At THREE, you’ll join a team of experienced insurance operators that chooses to run lean, promotes autonomy, and is charged with building a small commercial insurer that challenges the largest players in its space.

As a Wholesale Agency Support Specialist, you will represent THREE to professional insurance agents, supporting them in marketing THREE to their clients and in servicing policyholders.

Job Responsibilities

• Address inquiries from partner agents via phone and email, such as:
  • Convey THREE value proposition
  • Tailoring coverage to customer needs
  • Underwriting questions
  • Billing inquiries or adjustments

• Convey THREE value proposition
• Tailoring coverage to customer needs
• Underwriting questions
• Certificate requests
• Billing inquiries or adjustments
• Document all interactions clearly and accurately in our CRM and policy administration systems. Exhibit professionalism in all phone and email communications. Acquire in-depth knowledge of our product, processes, and compliance standards. Collaborate with colleagues via phone, email, and Slack to fulfill agent requests and exchange knowledge.

Qualifications

• 2 years’ experience sales or adjacent customer-facing role, preferably in financial services, healthcare, or other regulated industry.
  • Experience in the insurance industry is a plus.
• Strong communication skills. Ability to interact effectively with customers, management, and co-workers.
• Ability to act with a sense of urgency and manage time well in a production-based environment.
• Willingness to take phone calls and answer emails for up to 8 hours a day
• Fine attention to detail.
• Strong computer skills, preferably with experience using:
  • Microsoft Outlook
  • Videoconferencing tools (e.g. Zoom, Teams)
  • CRM platforms (e.g. Salesforce)
• Comfortable with new technology and willingness to learn new systems quickly.
• Remote and hybrid hires must have reliable high-speed internet, and a private workspace to take calls without interruption.

About Us

Our parent, Berkshire Hathaway Inc. (berkshirehathaway.com) is a holding company with diversified interests in a host of industries, including insurance, energy, transportation and manufacturing. Most policies issued through THREE will be underwritten by Berkshire Hathaway Direct Insurance Company ("BHDIC"), which is an AM Best rated A++ insurer.

BHDIC is domiciled in Omaha, Nebraska. BHDIC and the team at THREE are focused on helping small business owners quickly and easily buy affordable insurance directly from a financially strong insurance company they can trust.

Some highlights of our benefits are:

• Great work environment with growth opportunity
• Subsidized downtown parking (for in-office positions)
• Competitive compensation
• Generous amounts of vacation and sick time
• Closed on major holidays
• 401(k) with company match
• A fantastic healthcare package
• Tuition reimbursement after 6 months of employment
• Service recognition after 5 years of employment

In accordance with pay transparency laws and regulations, the following good faith compensation range estimate is being provided.  The starting salary range for this position is $45,000 to $55,000 per year.  Final compensation will be based on candidate qualifications, geographic location, and other considerations permitted by law.