Are you passionate about delivering exceptional customer experiences and have a knack for crafting and managing websites? If so, this is your opportunity to shine! As a Website Services Specialist, you’ll take the lead in maintaining and enhancing our customer websites, building strong relationships, and shaping impactful online experiences.
What You'll Do
In this exciting, customer-facing role, you will:
- Be the go-to expert for managing client relationships, ensuring their websites are not only functional but thriving.
- Masterfully maintain a ticketing system to address and resolve customer website inquiries with speed and accuracy.
- Continue fostering strong partnerships with clients post-onboarding, ensuring their satisfaction with their fully functional websites.
- Define project deliverables, establish timelines, and resolve content and technical challenges like a pro.
- Collaborate with customers to identify and address issues, delivering swift and effective solutions.
- Oversee multiple content management systems to build, track, and maintain websites.
- Craft and edit web content, including image editing, proofreading, and ensuring everything aligns with style guidelines and technical specs.
- Act as the crucial liaison between internal teams, colleagues, and third-party vendors to ensure seamless website management.
- Identify opportunities for product enhancement and collaborate with website management to bring new ideas to life.
- Play a key role in training new team members, sharing your expertise to elevate the team’s success.
- Take on additional duties as requested—your flexibility and initiative will shine here.
About You
You’ll be a great fit if you have:
- 2+ years experience in a similar position.
- A proven track record in customer relationship building and account management.
- A talent for aligning product features with customer goals, creating winning strategies for both parties.
- Exceptional written and verbal communication skills to collaborate effectively.
- A knack for thriving in cross-functional, dynamic environments.
- The ability to manage multiple projects with precision, staying on top of deadlines and using independent judgment to achieve results.
- Proficiency in tools like G-Suite, Excel, and Word to stay organized and productive.
Nice-to-Haves
- Experience creating, deploying, and updating websites.
- Familiarity with Duda, HTML, CSS, or JavaScript.
- Knowledge of domains and DNS.
- Skills in Adobe Photoshop and Illustrator.
Additional Information
The base pay range for this position is between $25 to $30 per hour. The salary range for performing this role outside of the US / Austin / California may differ. AffiniPay is committed to offering competitive, fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation may vary based on job-related knowledge, skills, experience and education.