The House of Mercier is excited to announce an opening for a Website Chat Assistant, with the flexibility to work remotely from anywhere. This position is perfect for individuals eager to gain experience in customer service and online communication. As a Website Chat Assistant, you will engage with visitors on our website, answer inquiries, and provide information about our luxury products and services.
Key Responsibilities
- Monitor and respond to customer inquiries via live chat on our website in a friendly and professional manner.
- Provide accurate information about our products, services, and promotions to assist customers in their purchasing decisions.
- Engage with website visitors to understand their needs and guide them to appropriate resources.
- Document customer interactions and feedback to help improve our services.
- Work collaboratively with the customer service and sales teams to ensure a seamless customer experience.
- Participate in training sessions to develop your skills in customer interaction and product knowledge.
- Maintain a positive and proactive attitude while assisting customers online.
Requirements
- No prior experience in customer service or chat support is required; enthusiasm to learn is essential.
- Excellent written communication skills with a focus on customer engagement.
- Ability to work independently and manage time effectively in a remote setting.
- Basic familiarity with online chat tools and platforms is a plus.
- Strong desire to help customers and provide a positive experience.
- Good organizational skills and attention to detail.
- A passion for luxury products and services is a bonus.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
- Great Salary
- Other Perks