<div class="content-intro"><header><p><strong><span data-contrast="auto">Want to be a bswifter?</span></strong><span data-ccp-props="{"335559739":0}"> </span></p><p><em><span data-contrast="auto">At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.</span></em><span data-ccp-props="{"335559739":0}"> </span></p><p><span data-ccp-props="{"335559739":0}"> </span><em><span data-contrast="auto">We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!</span></em><span data-ccp-props="{"335559739":0}"> </span></p></header></div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"></p><div><h3><strong>ABOUT US:</strong></h3><div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients. We are looking for a talented and experienced individual to join our team as the <strong>Vice President, Service Delivery</strong>.</div><hr><h3><strong>WHAT YOU’LL DO:</strong></h3><div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">The Vice President, Service Delivery is responsible for leading, managing, and inspiring a high-performing service organization that consistently delivers exceptional client experiences. This role owns the health, retention, and satisfaction of a book of clients representing <strong>$15M+ in annualized recurring revenue (ARR)</strong> while driving operational excellence, people development, and strong client governance across the portfolio.</div><hr><h3><strong>WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions):</strong></h3><div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol"><em>Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.</em></div><ul><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Lead and manage the overall health of a portfolio of clients to deliver outstanding retention, satisfaction, and long-term partnerships</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Hire, develop, and retain high-performing team members who reflect and reinforce bswift’s core values</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Set clear expectations and lead the team to achieve individual, team, and company goals</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Forecast and manage staffing levels and associated expenses to ensure operational efficiency</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Continuously evaluate and refine operational practices to improve service delivery and scalability</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Lead governance for overall client relationships while ensuring expectations are consistently met or exceeded</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Build and maintain strong executive-level client relationships through ongoing governance and direct engagement across the full client portfolio</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Coordinate cross-functionally with bswift call center, COBRA/FSA, and billing teams to ensure seamless client service</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Directly manage one or more key client relationships while maintaining governance oversight across all assigned clients</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Actively participate as a member of the Sales & Service Leadership Team</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Support product development and quality assurance initiatives as needed</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Assist with sales and marketing efforts, including client retention and growth initiatives, as required</li></ul><hr><h3><strong>WHAT YOU NEED TO SUCCEED (Required Education and Experience):</strong></h3><ul><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">10+ years of experience managing client relationships within the benefits administration industry</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">10+ years of experience consulting with clients and developing employee benefit strategies</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Deep knowledge of employee benefits and related technology solutions</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Significant experience managing health & welfare client relationships</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Strong people leadership and team development skills</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Demonstrated ability to coach and equip others to solve complex problems efficiently</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Strong customer service orientation with a focus on delivering exceptional client experiences</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Excellent verbal and written communication skills</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Willingness to work nights and weekends when necessary</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Willingness to travel up to 20% of the work week, including weekends when required</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Bachelor’s degree (B.A. or B.S.) required</li></ul><hr><h3><strong>NICE TO HAVE (Preferred Education and Experience):</strong></h3><ul><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Experience serving on executive or senior leadership teams</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Background supporting product development or technology enhancement initiatives</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Experience partnering closely with sales organizations to support growth and retention</li></ul><hr><h3><strong>OTHER DUTIES:</strong></h3><div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div></div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><p><strong>Why Join bswift?</strong></p><p>At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.</p><p><strong>Benefits of Working at bswift:</strong></p><ul><li><strong>Comprehensive Health Benefits</strong>: Access to health, dental, and vision plans to support your wellness and that of your family.</li><li><strong>Competitive Compensation</strong>: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.</li><li><strong>Remote first, Office friendly environment! </strong>No time to commute? No problem!</li><li><strong>Retirement Savings Plans</strong>: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.</li><li><strong>Professional Development</strong>: Opportunities for career growth, including training and access to resources to support your career progression.</li><li><strong>Supportive Culture</strong>: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.</li><li><strong>Employee Wellbeing Initiatives</strong>: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.</li></ul><p><strong>Make an Impact</strong>: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.</p><p><em>Specific benefit offerings vary by position and may be subject to change.</em></p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description. </p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">In the spirit of pay transparency, we are excited to share the base salary range for this position is $150,000-$180,000, exclusive of fringe benefits or potential bonuses. If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package!</p><div class="content-conclusion"><header></header><div class="c-section__wrapper "><div class="c-section__column"><p><em><span data-contrast="auto">At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We </span></em><strong><em><span data-contrast="auto">Pursue Excellence, Embrace Accountability, Deliver Superior Service, </span></em></strong><em><span data-contrast="auto">and strive to</span></em><strong><em><span data-contrast="auto"> Be A Great Place To Work</span></em></strong><em><span data-contrast="auto">. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right. </span></em><span data-ccp-props="{"335559739":0}"> </span></p><p><span data-ccp-props="{"335559739":0}"> </span><em><span data-contrast="auto">bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally.</span></em><span data-ccp-props="{"335559739":0}"> </span></p><p><em><span data-contrast="auto">If you have what it takes to join our award-winning culture, we’d love to hear from you!</span></em><span data-ccp-props="{"335559739":0}"> </span></p><p> </p></div></div></div>