Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments!
Summary:
We are seeking a strategic and results-driven leader to oversee end-to-end revenue operations at Bamboo Health. As VP, Revenue Operations, you will be responsible for developing and executing a comprehensive revenue strategy that spans the entire customer lifecycle, from marketing lead generation and pipeline development to sales bookings and customer renewals. The ideal candidate will be a collaborative, data-driven leader who thrives in a fast-paced environment and is passionate about driving growth, optimizing processes, and ensuring alignment across all revenue functions.
What You’ll Do:
- Create and implement a holistic revenue operations strategy that supports Bamboo Health’s goals for market expansion and growth across all segments.
- Partner with marketing to optimize lead generation and nurturing, ensuring pipeline health aligns with strategic objectives.
- Collaborate with sales to streamline processes, improve conversion rates, and shorten sales cycles in high-potential markets.
- Deliver accurate forecasts and actionable insights to leadership, ensuring performance aligns with company goals.
- Work with customer success teams to drive retention strategies, upsell opportunities, and long-term value creation.
- Align marketing, sales, finance, and customer success teams on revenue goals and strategic initiatives.
- Oversee CRM and revenue management tools, ensuring scalability and efficiency.
- Ensure accurate revenue recognition and compliance with regulatory requirements, minimizing revenue leakage.
- Build and mentor a high-performing revenue operations team, fostering a culture of collaboration and innovation.
- Explore opportunities to enhance workflows through AI or automation tools (e.g., document summarization, task routing, or data parsing).
- Stay curious about emerging AI tools and how they can streamline or enhance work within your function.
What Success Looks Like…
In 3 months…
- Gain a deep understanding of Bamboo Health’s revenue processes, systems, and customer lifecycle, including marketing, sales, and customer success workflows.
- Build strong relationships with cross-functional teams to understand priorities, pain points, and opportunities for alignment.
- Assess current tools, data quality, and reporting capabilities to identify gaps and learning opportunities for future improvements.
- Identify at least one opportunity in your role to pilot or apply AI or automation (e.g., streamlining a task, summarizing data, generating content).
In 6 months…
- Gain a deep understanding of Bamboo Health’s revenue processes, systems, and customer lifecycle, including marketing, sales, and customer success workflows.
- Build strong relationships with cross-functional teams to understand priorities, pain points, and opportunities for alignment.
- Assess current tools, data quality, and reporting capabilities to identify gaps and learning opportunities for future improvements.
In 12 months…
- Gain a deep understanding of Bamboo Health’s revenue processes, systems, and customer lifecycle, including marketing, sales, and customer success workflows.
- Build strong relationships with cross-functional teams to understand priorities, pain points, and opportunities for alignment.
- Assess current tools, data quality, and reporting capabilities to identify gaps and learning opportunities for future improvements.
What You Need:
- 12+ years of senior Revenue Operations or Sales Operations experience within healthcare or other highly regulated industries.
- 7+ years of people management experience, including leading managers and senior technical leaders.
- Strong understanding of end-to-end revenue processes, including marketing, sales, and customer success.
- Expertise in CRM systems, marketing automation, and revenue management tools.
- Exceptional analytical skills with the ability to deliver accurate forecasts and actionable insights.
- Demonstrated success in process optimization, pipeline management, and driving operational efficiency.
- Ability to lead cross-functional teams and influence stakeholders at all levels.
- Strong knowledge of compliance and revenue recognition standards, particularly in complex sectors like healthcare or behavioral health.
- Excellent leadership, communication, and team development skills.
- Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows.
- A forward-thinking, curious mindset with an openness to experimenting with new technologies.
- Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions.
- Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments.
- Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions.
- The ability to travel periodically for work.
What You Get:
- Join one of the most innovative healthcare technology companies in the country.
- Have the autonomy to build something with an enthusiastically supportive team.
- Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors.
- Receive competitive compensation including health, dental, vision and other benefits.
Belonging at Bamboo
We Care. #BambooHealthValuesCare
Every human being has the right to the best possible healthcare. Our Real-Time Care Intelligence™ solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time – regardless of physical, behavioral or social barriers.
We’re a great place to work because we care. We continually seek to learn about our differences and ensure the unique perspectives and contributions of all employees are welcome, valued and celebrated.
Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams and cultivating a sense of belonging.
Bamboo Health is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Bamboo Health GDPR/RODO
To protect our applicants from fraudulent recruitment activity, we recommend that all applicants verify the validity of an interview and hiring process by visiting our website www.bamboohealth.com. All valid job postings will be listed on our careers page. Bamboo Health does not conduct interviews via text and will not request sensitive information such as banking details during the application process.
#LI-Remote