VP, Oracle Delivery, North America

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, management and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

Position Summary

The VP, Oracle Delivery, North America will lead Support Teams in their mission to provide exceptional remote-based support and managed services for mission-critical Database, Middleware, BI and other products. Rimini Street provide product support for products from Oracle, Microsoft, IBM, SAP, TIBCO and other major software vendors. This role is part of the Global Support leadership team and will lead teams from both Rimini Support (L4) and Rimini Manage (Application Managed Services) organizations. The Vice President role will be responsible for building and nurturing executive relationships at our clients through appropriate communication and presence. The VP, Oracle Delivery, North America is responsible for resource planning, financial planning, as well as , developing team skills, working with clients, ensuring ITIL compliance, driving client retention and satisfaction, and managing escalations. The role is remote-based within North America and reports directly to the SVP, Global Development, Oracle Support and Managed Services. This role will require periodic travel.

Essential Duties & Responsibilities

• Lead Mission-Critical Support for major ERP, Database, Middleware, BI and other products of Oracle, IBM, TIBCO, SAP, Microsoft, BMC & other major software providers.
• The support delivery will include working with products from these vendors and technology stack required to run major ERP systems including eBusiness Suite, JD Edwards, Siebel, ATG/Endeca, Cognos and TM1.
• Be a proactive contributor to the Support and Manage Service delivery, which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
• Responsible for the creation, growth, and evolution of a strong, cohesive team to support the Rimini Street Support & Manage practices.
• Including monitoring skill requirements, guiding the sourcing and hiring of the best candidates, utilizing industry contacts to attract top talent, etc. for the region.
• Develop relationships and build visibility of the Rimini Street brand in the market
• Represent Service Delivery capabilities to prospective customers during on-site visits
• Collaborate with team members in a virtual team environment to extend field experience to different client situations
• Provide in-depth understanding of ITIL and support delivery processes.
• Support Sales during the sales cycle by articulating Rimini street value proposition including the support delivery quality and value.

Additional Duties & Responsibilities

Other job-related duties and responsibilities, such as special projects or escalation handling, may be assigned from time to time.

Education

Bachelor and/or Master’s degree in Computer Science or equivalent related work experience.

Location

Remote – North America

Experience

• 15+ years of relevant technical experience managing, supporting, and/or implementing various technology and/or ERP products from major vendors.
• Experience in direct client engagement related to support and delivery matters.
• 10+ years of management experience, including hiring, mentoring, and leading a high performing team of experts.
• Experience in Application Managed Services execution following ITIL processes.
• Knowledge of one or more of the following: Oracle  Database, & Middleware, IBM Middleware and BI Products , Oracle  ERP systems , BMC products, VMWare or Microsoft products.
• Experience in full lifecycle ERP implementations, configuration, administration, support, and enhancements.
• Experience working with senior executive leadership as a trusted advisor.

Skills

• Deep knowledge of Oracle and VMware Products such as ERP Systems, Database & Middleware products.
• Deep knowledge of enterprise change control and extension methodologies.
• Excellent interpersonal, presentation and communication skills – verbal & written.
• Attention to detail and the ability to learn quickly.
• Extreme focus on Client satisfaction.
• Demonstrated ability to work independently and as part of a team, work calmly and professionally in high pressure situations.
• Ability to think critically and make clear, responsible and well-reasoned decisions.
• Experience with localizations and global implementations would be an advantage
• Open, direct, and informative management style; the ability to develop relationships based on trust, confidence and respect with customers and colleagues
• Ability to multi task multiple projects, issues and tasks
• Ability to travel without restriction both domestically & internationally up to 30% of the year
• Strong interpersonal and executive communication skills to act as a trusted advisor to clients and internal stakeholders.
• Strong familiarity with ITIL 4 (certification a plus).

Why Rimini Street?

Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.

Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees.

Compensation is based on role, location, and level of applicable experience. 

Rimini’s target pay for each position is available upon request during the applicant’s Interview process.

Benefits for US employees include:

• Medical, Dental, and Vision insurance
• Disability insurance
• Paid Parental Leave
• 401(k) program
• Generous Paid time off (PTO)

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 5,900+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.