<p><strong>About Us</strong></p><p><strong>We are Ocado Group,</strong> and we're bringing world-class automation to online grocery. Our Ocado Smart Platform (OSP) combines cutting-edge robotics, AI, and IoT within our advanced CFCs (Customer Fulfilment Centres). We've mastered the single pick, transforming online delivery for our global partners. Join us and be part of a team pushing the boundaries of retail technology.</p><p><strong>About the Role</strong></p><p>The VP of Partnerships is the primary person accountable for the customer relationship(s) and the related Ocado financial outcomes. </p><p>They will own and drive the Account Plan, the Ocado P&L for that customer(s), taking the lead on all communications, including business development, implementation, roadmap discussions, partner success support and escalations. This may be delivered via Account Managers, delegated as appropriate. </p><p>The VP of Partnerships will:</p><ul><li>Be the senior regular “face” of Ocado, responsible for communicating on all aspects of the relationship </li><li>Be a strong advocate for our customer internally (“Voice of the Customer") driving / coordinating the interactions with other parts of Ocado to ensure we’re enabling our customers to be successful.</li><li>Represent Ocado at the senior leadership team level in our customer leadership teams, helping customers form their strategy and how our services can enhance and accelerate their growth.</li><li>Own the P&L for each customer relationship, including driving profitability to agreed revenue targets and performance metrics and challenging costs from within internal matrix teams </li><li>Own the Account Plan for each customer, defining a success plan to help both Ocado and the customers’ businesses grow together over time </li><li>Understand in a deep sense, the commercial success of each customer account, understanding how our products and services can support their needs </li><li>Responsible for ways of working of all customer management team and collaboration </li><li>Govern the implementation of customer projects to ensure that our customer projects are delivered within schedule & budget, and set up to be run successfully </li><li>Ensure we have the correct ways-of-working, governance, project performance monitoring and In Life SLA performance for each customer.</li><li>Facilitate roadmap conversations between customers and internal teams </li><li>Escalate if they ever feel the relationship is being compromised by how Ocado is performing</li><li>Identifying customer needs and ensuring that local and central resources are aligned to appropriately deliver - including partner success to help our customers maximise their revenue and growth through the best utilisation of our products </li></ul><p><strong>About you</strong></p><ul><li>Excellent stakeholder, relationship building and networking skills.</li><li>A customer focused or product mindset</li><li>Business Management experience (e.g. budgeting, audits, running a business, commercial awareness, etc)</li><li>Experience in a senior leadership role, leading other leaders, within a fast changing Technology company</li><li>Strong leadership skills, able to inspire confidence and deliver a compelling vision.</li><li>People management experience - experience of leading and managing others</li><li>Significant experience in automation solutions </li><li>Able to make tough decisions and handle difficult situations, facing challenges with positivity, confidence and pragmatism</li></ul><p><strong>What we offer</strong></p><ul><li>401k Plan; 100% match up to 5% of earnings</li><li>Paid Vacation and Sick Days</li><li>10 Paid Public Holidays</li><li>Medical, Dental, and Vision Insurance</li><li>Medical and Dependent Care</li><li>Flexible Spending Accounts Health Reimbursement Account</li><li>Company Contribution of 50% of Annual Deductible</li><li>Company Paid Life Insurance</li><li>Short and Long Term Disability Insurance</li><li>Employee Assistance Program</li></ul><p>#LI-REMOTE #LI-OG</p>