VP of IT Operations

The VP of IT Operations is a senior executive responsible for the strategic direction and day-to-day management of the organization's global technical infrastructure. This includes cloud services, data centers, networking, enterprise applications, integrations and service desk. The primary goal is to ensure 24/7 system availability, scalability for business growth, and a seamless digital experience for all employees and customers.

WHAT WILL YOUR NEW ROLE BE

The duties of this role are split between strategic leadership and operational excellence.

Strategic Leadership:

• Infrastructure Roadmap: Develop and execute a 3–5 year infrastructure strategy that aligns with business goals 

• Budget Management: Oversee a multimillion-dollar OPEX and CAPEX budget; optimize spend and vendor contracts to maximize ROI.

• AI Adoption: Embrace available AI tools and platforms to provide automation and self-service capabilities to Harris employees.  

Operational Duties:

• System Reliability: Oversee Data Center, Cloud and Network Operations teams to maintain 99.99% uptime.

• Cybersecurity Operations: Partner with the CISO to implement proactive threat detection, incident response, and disaster recovery (DR) protocols.

• Vendor Management: Lead negotiations and performance reviews with key partners (Microsoft, Amazon, Dell, CDW, TELUS, PAN, others).

• Talent Development: Direct, mentor, and scale a global team of IT professionals, fostering a culture of continuous improvement 

WHAT WE ARE LOOKING FOR

• Total Experience: 12–15+ years in Information Technology.

• Leadership Experience: 7+ years in a senior management role (Director or above) overseeing large, cross-functional teams.

• Technical Track Record: Proven experience leading digital transformations, large-scale cloud migrations, or modernizing legacy data centers.

• Industry Specifics: (preferred) Experience in high-compliance or high-volume industries like FinTech, Healthcare, or E-commerce.

• Education: Bachelor’s Degree in Computer Science, Information Technology, or Engineering.

• Certifications (Examples of preferred cert’s):

  • ITIL 4 Master: For service management excellence.

  • CISSP: For a deep understanding of security operations.

  • PMP: For managing complex, large-scale infrastructure projects.

  • Cloud Architect Certifications: (AWS Certified Solutions Architect or Azure Solutions Architect Expert).

WHAT WILL MAKE YOU STAND OUT

• Technical Acumen: Cloud Architecture (Hybrid/Multi-cloud), Cybersecurity, DevOps/CI-CD, Data Privacy.

• Business Acumen: Financial forecasting, Contract negotiation, M&A integration, ROI analysis.

• Soft Skills: Executive presence, Crisis management, Influence without authority, Radical transparency.

WHAT WE OFFER

• Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days

• Comprehensive Medical, Dental and Vision coverage from your first day of employment

• Employee stock ownership and RRSP matching programs

• Lifestyle rewards program

• Flexible work options

• Performance driven organization with many opportunities for advancement

• And more!