The House of Mercier is thrilled to offer a fantastic opportunity for a Virtual Tech Troubleshooting Assistant. This remote position is ideal for individuals looking to begin their career in a tech support environment, as no prior experience is needed. In this role, you will assist customers by providing support for various technical issues through our online platforms. If you are a quick learner with a passion for technology and a desire to help others, we invite you to apply and join our supportive team!
Responsibilities
- Interact with customers via chat and email to assist with basic technical troubleshooting.
- Guide customers through step-by-step solutions for common technical issues.
- Document customer inquiries and resolutions to help improve our support processes.
- Participate in training sessions to enhance your technical skills and product knowledge.
- Provide empathetic support and ensure a positive customer experience.
- Collaborate with team members to share knowledge and best practices.
- Stay updated on product features and upgrades to aid in customer inquiries.
Requirements
- No experience required; a willingness to learn and grow is essential.
- Fluency in English is required; proficiency in additional languages is a bonus.
- Strong communication skills, particularly in writing.
- Ability to work independently and manage time effectively in a remote work environment.
- Customer-focused attitude and a desire to provide excellent service.
- Basic computer literacy and familiarity with online communication tools are beneficial.
- A genuine interest in technology and troubleshooting is preferred.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
- Great Salary
- Other Perks