Virtual Hotel Customer Service Coordinator

Company: Destination Knot

Location: Remote – Work From Home

Position Summary

As a Virtual Hotel Customer Service Coordinator, you’ll help clients arrange lodging for leisure, group, or business travel. You’ll ensure each booking runs smoothly while upholding Destination Knot’s commitment to exceptional service.

Responsibilities

Understand client needs and travel preferences

Provide hotel recommendations and confirm reservations

Manage booking changes and follow-up communication

Keep detailed, accurate client records

Requirements

Organized and dependable

Comfortable with digital tools and remote communication

Friendly, professional demeanor

Willingness to learn the travel booking process

Why Destination Knot

Collaborative remote environment

Hands-on guidance and self-paced training

Access to industry partnerships and hotel programs