Virtual Customer Service Lead 20-25 Hours per Week (IC-DH)

We are in the process of staffing a Virtual Assistant where a client needs someone to handle the following responsibilities. If you are interested, please complete the Virtual Assistant application. For other job information and updates on Virtual Assistant roles, make sure you follow us at @momtovirtualassistant.

Key Responsibilities

• Manage Google Drive/Docs
• Manage Helpscout (customer service email platform)
• Manage and organize Kajabi (or similar CRM platform as they may be switching in the near future)
• Manage Zapier
• Manage a custom built backend site for our App (client will train them on this but they need someone comfortable learning new tech)
• Manage Apple Connect (won't be doing any coding, strictly App store management)
• Manage Google Play Console (won't be doing any coding, strictly Google Play store management)
• Manage Test Flight (App testing)

Requirements

• Experience in project management / customer service lead (a plus)
• Detail oriented
• Strong skills organizing data
• Excellent communicator and ability to interact with customers
• Tech savvy
• Intuitively organized
• Detail oriented
• Self-starter
• 20-25 hours per week (may increase depending on workload)
• Eastern, Central, Mountain, or Pacific Time Zone

Benefits

There are no benefits for this role as it is meant to be performed by independent contractors. Please let me know if you have any questions.