The House of Mercier is delighted to announce the opening of a Virtual Account Representative position! This fully remote role is perfect for those looking to enter the workforce with no prior experience required. As a Virtual Account Representative, you will be pivotal in providing exceptional customer support, managing client accounts, and assisting customers in navigating our stunning jewelry selections. Join us in offering a world-class experience in the luxury accessory market!
Key Responsibilities
- Serve as the first point of contact for customers, addressing queries and offering tailored solutions.
- Oversee customer accounts, assisting with orders and ensuring a smooth and efficient process.
- Educate customers about our luxurious product range to facilitate informed purchasing decisions.
- Maintain detailed records of customer interactions and transactions.
- Work collaboratively with team members to enhance customer experience and operational efficiency.
- Participate in training programs to develop your skills and product knowledge.
- Support the achievement of team sales objectives while prioritizing customer satisfaction.
Requirements
- No previous work experience required; we are looking for enthusiasm and a willingness to learn.
- Fluency in English is essential; knowledge of other languages is an advantage.
- Strong communication and interpersonal skills.
- Comfortable with technology, including computers and various communication platforms.
- Ability to work independently and manage time effectively in a remote environment.
- A positive attitude and a drive for delivering excellent customer service.
- An interest in the jewelry industry and luxury goods is a plus, but not essential.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
- Great Salary
- Other Perks