The House of Mercier is excited to present a fantastic opportunity for a Virtual Account Representative in a fully remote capacity! This entry-level position is perfect for individuals seeking to begin their career in account management and customer support, with no prior experience required. As a Virtual Account Representative, you will be responsible for assisting customers with their inquiries, managing accounts, and providing information about our exquisite jewelry offerings. If you are enthusiastic, detail-oriented, and eager to learn, we invite you to join our team!
Key Responsibilities
- Act as the primary point of contact for assigned customer accounts, addressing inquiries and providing excellent service.
- Assist customers with account management, including order processing and updates on their purchases.
- Provide detailed product knowledge to help customers make informed buying decisions.
- Maintain accurate records of customer interactions and transactions in our system.
- Collaborate with team members to streamline processes and enhance customer satisfaction.
- Engage in training sessions to build your skills and understanding of our products.
- Support the team in achieving sales targets while maintaining a customer-focused approach.
Requirements
- No previous experience is necessary; we welcome motivated individuals eager to learn.
- Fluency in English is required; additional languages are a plus.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage time effectively in a remote setting.
- Basic computer literacy and familiarity with online communication tools.
- A positive attitude, strong work ethic, and a commitment to customer service.
- An interest or passion for luxury products and the jewelry industry is advantageous.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
- Great Salary
- Other Perks