VIP Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a VIP Manager in the United States.

This role is focused on managing and growing high-value VIP player relationships across leading SIM (play money) gaming platforms. You will play a key role in driving retention, engagement, and long-term revenue performance within the most valuable player segments. Acting as both relationship manager and CRM operator, you will combine hands-on player communication with data-driven decision-making to optimize VIP experiences. The position requires a strong understanding of player behavior, lifecycle management, and personalized incentives in competitive gaming environments. You will work closely with CRM, Product, and Analytics teams to shape VIP strategies that directly influence business outcomes. This is a highly operational and fast-paced role where responsiveness, ownership, and creativity are essential. Your work will have a direct impact on player satisfaction, loyalty, and monetization.

Accountabilities:

Own and manage the VIP player segment, focusing on retention, engagement, and long-term revenue stability
Build and maintain 1:1 relationships with VIP players via email, chat, SMS, push notifications, and occasional outbound calls
Design, execute, and optimize CRM campaigns tailored to VIP lifecycle stages and behavioral insights
Monitor daily player activity to proactively identify churn risks and engagement opportunities
Manage personalized incentives such as bonuses, free chips, and comps with full ownership of allocation strategy
Identify upsell, cross-sell, and reactivation opportunities to maximize player value
Collaborate with CRM, Product, and Analytics teams to continuously improve VIP experience and performance
Track, analyze, and report key KPIs including retention, revenue, and player progression metrics

Requirements:

3+ years of experience in iGaming, online casino, sports betting, or a related digital gaming environment
Proven track record managing VIP or high-value customer/player segments
Strong understanding of retention mechanics, player behavior, and monetization strategies
Hands-on experience with CRM tools and campaign execution across email, SMS, and push channels
Comfortable with direct, personalized communication and relationship management at scale
Data-driven mindset with experience managing bonuses, incentives, and promotional strategies
Strong analytical skills with ability to interpret trends and identify growth opportunities
High level of ownership, autonomy, and attention to detail in a fast-moving environment
Flexibility to respond to urgent VIP needs outside standard working hours when required

Benefits:

Competitive salary range of $65,000 – $90,000, based on experience
Fully remote work environment within the United States
Comprehensive PTO program and paid company holidays
Paid parental leave to support family life
Extensive health, dental, and vision insurance coverage
Short-term and long-term disability insurance, plus life insurance
401(k) plan with employer matching contributions
Supplemental training program and continuous learning opportunities
Collaborative, international, and innovation-driven work culture.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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