Vice President, Patient Strategy and Experience

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Vice President, Patient Strategy and Experience in the United States.

This executive leadership role is responsible for shaping and executing a best-in-class, end-to-end patient experience across complex therapeutic areas in immunology and rare diseases. The position plays a pivotal role in defining how patients are supported from diagnosis through treatment initiation, adherence, and long-term disease management. It requires a strong blend of strategic vision, operational execution, and cross-functional leadership within a highly matrixed environment. The role drives integration across patient advocacy, support programs, marketing, and field education to ensure a seamless and personalized journey. Acting as a key member of the US leadership team, this leader will influence enterprise strategy while embedding patient-centricity across all commercial and medical initiatives. The environment is fast-paced, innovative, and highly collaborative, with a strong emphasis on data-driven decision-making and continuous improvement.

Accountabilities:

Lead the design and execution of an integrated patient strategy that enhances engagement, access, and long-term outcomes across all stages of the patient journey. Drive alignment between patient experience, commercial, medical, access, and pipeline teams to ensure a unified and seamless approach.

Define and execute end-to-end patient engagement strategies across marketed and future indications, ensuring alignment with broader business objectives
Oversee patient journey design, including support programs, advocacy initiatives, education, and digital engagement strategies
Establish and track KPIs for patient experience performance, leveraging data insights to continuously optimize outcomes
Lead cross-functional collaboration with internal stakeholders to ensure consistent execution of patient-centric strategies
Serve as a key voice of the patient within leadership discussions, ensuring insights inform strategy and decision-making
Guide vendor, technology, and platform strategies supporting patient services, digital engagement, and omnichannel capabilities
Build and lead a high-performing, cross-functional team responsible for patient marketing, support, advocacy, and field education

Requirements:

This role requires a seasoned commercial or medical leader with deep expertise in patient engagement strategy, ideally within biotech, pharmaceuticals, or rare disease environments. Strong leadership presence, strategic thinking, and the ability to operate in complex, matrixed organizations are essential.

10+ years of senior leadership experience in biotech, pharma, or healthcare, with a focus on patient strategy, commercial, or medical affairs
Proven success in leading patient engagement, patient services, or customer experience functions in complex organizations
Strong understanding of patient journeys, omnichannel engagement, and data-driven strategy development
Experience launching and scaling therapies, ideally in rare or specialty disease areas
Demonstrated ability to lead cross-functional teams and influence senior stakeholders in matrixed environments
Strong analytical, strategic, and problem-solving skills with the ability to translate insights into actionable strategy
Excellent communication and leadership skills with a strong patient-centric mindset
Bachelor’s degree required; advanced degree (MBA, PharmD, PhD, or equivalent) preferred

Benefits:

Competitive executive compensation package including base salary and incentive programs
Short-term and long-term performance-based incentives
Comprehensive health coverage including medical, dental, and vision plans
Retirement savings plan with employer contributions
Paid time off, parental leave, and flexible leave policies
Remote-first work model with periodic travel requirements
Professional development and leadership growth opportunities
Inclusive and mission-driven work environment focused on patient impact.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Vice President, Patient Strategy and Experience

Requirements:

Benefits:

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