Vice President, Inside Sales

Company Description

About A Place for Mom:

A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. As the nation’s largest senior care advisory service, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, A Place for Mom employees are deeply committed to the company mission to enable caregivers to make the best senior care decisions. A Place for Mom fosters, cultivates, and preserves a culture of diversity, equity, and inclusion.

Our employees live the company values every day:

• Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.
• Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
• Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.
• Win The Right Way: We see organizational integrity as the foundation for how we operate.
• Embrace Change: We innovate and constantly evolve.

Job Description

This is an exciting opportunity to join A Place for Mom to lead our growing follow-up inside sales channel:  Approximately 15 Regional Managers and 3 Regional Vice Presidents with 150 Senior Living Advisors (SLAs) report into this senior level sales role.  Senior Living Advisors (SLAs) are inside sales representatives, focused on following up through proactive outbound phone, text, and email communications.  They work closely with families and community partners to advise families on senior care options to find the right senior living communities that match their needs. This role requires a combination of strong analytical and sales leadership skills, a commitment to delivering a seamless family experience, and the ability to work cross functionally with other business unit throughout the organization to maximize outcomes and drive company success.

• Drive sales to achieve targets each month and quarter for follow-up SLA sales team
• Manage and lead team to achieve day to day sales metrics utilizing multiple exception reports in multiple systems
• Monitor and analyze sales performance; fully accountable to achieving sales goal goals
• Develop, distribute and present performance and progress reports to executive leadership team.
• Implement forward-thinking processes aimed at developing and improving sales results and customer retention/satisfaction based on extensive analytics and comprehensive understanding of the operation.
• Oversee sales compensation, incentives, and sales targets for sales team.  
• Lead and support Regional Manager & Regional Vice President Team that are the direct leaders to each SLA regional team
• Coordinate sales forecasting, planning, and budgeting processes with Finance and HR
• Oversee all hiring, promotions, compensation, and termination decisions for staff.
• Collaborate with the Product & Tech teams to implement new sales technology features and data driven approaches to prioritize lead pipelines.
• Serve as an expert resource on sales process, procedures, and techniques by maintaining and enhancing product, process, communication and sales skills.
• Initiate and foster teamwork within the department to create and maintain an environment of partnership, quality service, and superior sales results.

Occasional overnight travel required for Divisional and Organizational Sales Meetings, with additional local travel to visit our community customers in the market

Qualifications

• Four year college degree from an accredited institution.
• 5+ years experience required in managing and being held accountable for a sales force that consistently met or exceeded sales or business goals.
• Proven leadership and ability to motivate and drive sales teams to greater sales performance through expanding capacity (improving efficiencies) and improving conversion rates.
• Possess highly analytical skills, problem solving skills, performance management, and collaboration skills
• Ability to manage projects with multiple tracks as a high-energy leader
• Excellent senior leader ability to train and inspire teams’ members
• Ability to develop clear action plans and drive processes with numerous interdependencies
• Excellent written and verbal communication skills, strong presentation skills
• Ability to commit to working the last 3 days of the month

Compensation:

• Base Salary Range - $175,000-$225,000
• On Target Earnings: $245k-$315k
• Benefits:
  • 401(k) plus match
  • Health insurance
  • Dental insurance
  • Vision Insurance
  • Paid Time Off

Additional Information

A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview. 

If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.

All your information will be kept confidential according to EEO guidelines.

A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.