Vice President, Cloud Operations

<p><strong>Role Description&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong></p><p>The VP of Cloud Ops reports directly to the Chief Delivery Officer and owns the Cloud, Security, and IT teams. The candidate is a proven technology leader who will be responsible for managing all development, test, and production environments for both clients and internal stakeholders – in a secure, robust, and performant fashion.&nbsp; This role will focus on delivering excellence when it comes to system uptime, change management, cost-effectiveness, disaster recovery, business continuity, security, and compliance IT infrastructure. The role will contribute directly to maximizing enterprise value through three key levers: 1) materially increase productivity and scale of the cloud team, 2) materially increase the quality and reliability of the production environments, and 3) achieve improved customer profitability.&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p><p><strong>Key Responsibilities&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong></p><ul><li>Continuously enhance the security and compliance of production environments, implementing best practices and new security measures</li><li>Ensure high availability of cloud services, maintaining reliable and continuous access to cloud-based resources and applications</li><li>Develop and implement a robust system for tracking and reporting key performance indicators (KPIs) to enhance accountability across the organization</li><li>Build and evolve scalable IT operations and processes effectively</li><li>Manage vendor relationships effectively, from selection through to negotiating contracts, ensuring favorable terms and strategic partnerships.</li></ul><p><strong>Competencies&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</strong></p><ul><li>Attention to detail: Involves a meticulous approach to work, prioritizing accuracy and thoroughness to ensure high-quality outcomes.</li><li>Extreme ownership: Encapsulates taking full responsibility for one’s actions and their outcomes, emphasizing accountability and learning from experiences.</li><li>Regulatory knowledge: Ensures compliance with industry regulations to manage risks and maintain standards.</li><li>System monitoring: Monitors systems to ensure performance stability and quick issue resolution.</li><li>Risk assessment: Conducts thorough risk assessments to safeguard organizational interests.</li><li>Disciplined Execution: Detail-oriented and organized, this leader prioritizes effectively, excels at time management, and anticipates well in decision making.</li></ul><p>&nbsp;<strong>Qualifications&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong></p><ul><li>Bachelor's degree in Computer Science Or equivalent degree</li><li>Master's degree in Computer Science Preferred</li><li>10+ years in Cloud Operations Leader</li><li>Travel expected: 25-50%</li></ul>