Veteran Ambassador

Veteran Ambassador
Location: 100% Remote (US Only)
Compensation: $55,000 + Commission/Bonus Plan & Benefits
Reports to: Veteran Ambassador Manager

As an essential part of our high achieving Veteran Success team, you will engage with all prospects providing a detailed overview of what Telemedica offers. This will include information gathering, explaining the value of medical evidence for VA claims, the types of services offered, the fee structure, and answering questions for the Veteran. The Veteran Ambassador reports to the Veteran Ambassador Manager.

The Veteran Ambassador will be the prospect's initial contact with Telemedica during a discovery call. This requires a great first impression with the ability to serve with empathy and mindfulness to do what is best for each veteran and help them through an already daunting process.

The Veteran Ambassador will guide the Veteran through the booking process with Telemedica, including, but not limited to, assisting with booking, taking credit card information, and in some cases, advising on how to upload medical records into the system.

What You’ll Do:

• Engages with all prospects providing the prospect with a detailed overview of Telemedica offerings, to include the types of services offered, the fee structure, and answering questions for the veteran and setting veteran expectations for upcoming appointments

• Gathers information regarding each veteran’s specific disability, past and present diagnoses, upcoming claims, all while maintaining compliance with HIPAA

• Fields inbound calls and manage through various channels

• Monitors and updates the prospect in Pipedrive daily

• Responds promptly to all veteran leads using best practices as outlined by company standards

• Provides technical reports of issues through the IT Portal via support tickets

• Ensures that every appointment and calendar event scheduled is successfully completed or make other arrangements as necessary

• Guides the Veteran prospect through the booking process and ensures the booking has been logged accurately in EHR and processed correctly in Pipedrive

• Coordinates with Telemedica customer service or provider support teams to address any specific issues that may arise

• Drives to reach and exceeds monthly sales/conversion goals set by company every month

• Regularly follows up with leads that did not convert to drive higher conversion rates

• When tasked with and scheduled to work the live chat portals, the Veteran Ambassador will be responsible for answering Veteran questions and issues as well as providing the link to schedule a 10-minute discovery call with a Veteran Ambassador team member

• Attends cross-training sessions with customer service team and assist with customer service duties when no Veteran Ambassador calls or follow up is scheduled

• Other duties as assigned

What You’ll Bring:

• Ability to communicate clearly and concisely, both orally and in writing

• Competency with Microsoft Office Suite

• Stellar interpersonal skills

• Time Management

• Conflict Resolution

• Computer proficient

• High degree of patience and ability to operate with sincerity and empathy

• Able to effectively work independently

• High level of attention to detail

Required Qualifications:

• 2 + years of experience in a sales-focused role. I.E., Inside/Outside Sales, Business Development

Preferred Qualifications:

• Bachelor’s degree

• Experience working with Veterans

• Health Care (HIPAA compliance) experience

Compensation and Benefits:
Along with competitive pay, full-time employees are eligible for the following benefits:

• Healthcare: Medical, Dental & Vision Insurance

• Retirement: 401(k) with up to 3% employer match

• Flexible Spending: Health Savings Account (HSA) and Flexible Spending Accounts (FSA)

• Paid Time Off: 30 Days Paid Time Off (PTO), plus 12 paid holidays, including Christmas closure

• Insurance: Short and Long-Term Disability, Life Insurance

• Family & Medical Leave: Paid Parental Leave, Military Leave, and Bereavement Leave

• Other Benefits: Jury Duty Pay, Time-Off to Vote, and more

Expected Compensation:
$55,000 annual salary, plus commission/bonus plan and benefits. Pay offered will depend on market location, experience, and qualifications. Additional details about benefits will be shared upon offer.

Equal Opportunity Employer:
We value diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability, or any other status protected by applicable law.