UX Designer Senior

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a UX Designer Senior based in United States.

This role focuses on shaping and refining the end-to-end user experience for an AI-enabled customer support platform used by service representatives in complex operational environments. You will transform evolving product requirements into high-fidelity, implementation-ready designs that guide engineering and product delivery across the full lifecycle. Working closely with product, content, business, and technical teams, you will design intuitive, efficient, and accessible workflows that support real-world decision-making at scale. The environment is fast-moving and collaborative, requiring strong ownership and the ability to bring clarity to ambiguous requirements. You will play a key role in maintaining design momentum during a critical product transition phase, ensuring continuity and usability across evolving systems. This is a hands-on role where craft, systems thinking, and execution quality directly impact product success.

Accountabilities:

You will be responsible for translating product requirements into clear, scalable UX solutions, ensuring that complex workflows are designed with usability, consistency, and implementation readiness in mind.

Design high-fidelity user interfaces, prototypes, and UX documentation in Figma for enterprise-grade, AI-enabled support tools
Define and refine end-to-end user journeys, including workflows, interaction patterns, edge cases, and system states
Collaborate with product, engineering, content, and business teams to translate requirements into structured design solutions
Document design decisions, screen behaviors, and interaction logic to support accurate implementation
Work within and contribute to established design systems to ensure consistency and scalability
Iterate on designs based on feedback, technical constraints, and usability considerations
Support Agile delivery cycles by participating in reviews, refinement sessions, and ongoing design adjustments
Ensure accessibility and human-centered design principles are embedded across all experiences

Requirements:

You bring strong UX design experience with the ability to operate in complex, enterprise-level environments and deliver production-ready design assets with precision.

3–5+ years of experience in UX or product design with proven delivery of high-fidelity, implementation-ready work
Advanced proficiency in Figma, including components, auto layout, responsive design, variants, and prototyping
Experience designing complex workflows, enterprise tools, or service-oriented applications
Strong ability to translate business and technical requirements into clear user experiences
Experience working within design systems and contributing to reusable UX patterns
Familiarity with designing multi-state interfaces including error, loading, and edge cases
Strong collaboration and communication skills across cross-functional teams
Ability to work effectively in Agile environments with shifting priorities
Bonus: experience with AI-driven products, support tools, or chatbot/assistant interfaces
Bonus: exposure to regulated industries such as healthcare or insurance

Benefits:

Competitive compensation package aligned with experience and market standards
Remote-friendly work model with flexibility depending on project and client needs
Opportunity to work on cutting-edge AI-enabled product experiences
Collaborative, cross-functional environment with strong product and design culture
Exposure to enterprise-scale systems and complex UX challenges
Professional growth opportunities through challenging, high-impact projects
Inclusive and knowledge-sharing team culture

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Benefits:

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