US Saas Implementation Specialist

Company Description

MedTrainer is the only all-in-one compliance platform purpose-built for healthcare organizations, by healthcare professionals. For over 13 years, we have helped healthcare teams remain audit-ready and confident in their regulatory compliance through continuous innovation and deep industry expertise.

Our cloud-based platform unifies learning management, credentialing, and compliance into a single intelligent system designed to simplify complex healthcare operations. Powered by automation and AI-driven workflows, MedTrainer enables organizations to onboard faster, streamline processes, and scale efficiently while maintaining the highest standards of compliance and workforce readiness.

Job Description

We’re looking for an Implementation Specialist to deliver exceptional onboarding and software training experiences to new MedTrainer clients.

This is an entry-level, client-facing role ideal for educators, corporate trainers, or early-career professionals who enjoy teaching, technology, and working directly with customers.

You’ll guide clients through their first experience with our platform — ensuring they feel confident, supported, and set up for long-term success.

What You’ll Do

Lead Client Onboarding & Training

• Deliver engaging virtual software training sessions tailored to different user roles
• Adapt your delivery style based on audience needs (clinical staff, administrators, leadership)
• Build and maintain training resources and quick-reference guides

Manage Implementation Projects

• Own onboarding timelines from kickoff to go-live
• Track milestones and proactively resolve blockers
• Coordinate with Sales, Product, and Client Success teams

Serve as the Client’s Primary Contact During Implementation

• Build trust and confidence from day one
• Conduct regular check-ins to ensure progress
• Provide thorough transition documentation for Client Success handoff

Support Adoption & Continuous Improvement

• Monitor early-stage platform usage
• Identify and address adoption gaps
• Share client feedback internally to improve processes and product experience

Qualifications

Experience

• 1–5 years in teaching, corporate training, instructional design, or client-facing support
• Experience managing multiple priorities or projects simultaneously
• Experience delivering virtual training is a plus

Skills

• Strong communication skills — clear, patient, and engaging
• Ability to explain complex concepts to non-technical users
• Highly organized with strong attention to detail
• Comfortable adapting when plans change
• Tech-savvy and quick to learn new software platforms

Education

Bachelor’s degree in Education, Communications, Healthcare Administration, or a related field preferred. Equivalent experience considered.

Additional Information

Work Location

We preferably look for candidates based in Kansas to support a hybrid role. If you’re not located there, please feel free to apply anyway so we can review your profile and explore potential remote options with you.

If you enjoy teaching, building relationships, and helping clients feel confident with technology — this role is for you.