About the role
This role is part of a new boarding party supporting the Department of Veteran Affairs focused on getting Veterans the benefits they earned faster and more efficiently.
Specifically targeting the following initiatives:
- Increasing the speed in which Veteran’s benefits claims are processed.
- Streamline digital processes and reduce complexity for end users.
- Incorporate innovative technologies that improve the overall performance of VA’s systems.
- Reduce bureaucracy and inefficiency wherever it is found.
What you'll do
Develop and deliver a packaged web application solution for the U.S. Department of Veterans Affairs (VA). Designed to streamline and accelerate the processing of veterans' claims through a simplified, TurboTax-style interface.
- Help shape the user experience and product direction of this high-impact application.
- You’ll be instrumental in designing intuitive workflows and interfaces that make complex claims processing simple and accessible for veterans.
- Lead the design of user interfaces and experiences for a web-based claims processing application.
- Translate complex workflows into clean, user-friendly designs that prioritize clarity and accessibility.
- Collaborate closely with engineers, stakeholders, and product owners to define and refine product requirements.
- Conduct user research, usability testing, and feedback sessions to inform design decisions.
- Create wireframes, mockups, prototypes, and design specifications.
- Manage product backlog and roadmap in coordination with the Scrum team.
- Ensure alignment between user needs, business goals, and technical feasibility.
Qualifications
- Bachelor's degree
- 3–5 years of experience in UI/UX design and product management.
- Strong portfolio showcasing user-centric design for public-facing or commercial applications.
- Proficiency in design tools such as Figma, Sketch, Adobe XD, or similar.
- Experience with responsive design and accessibility standards.
- Familiarity with Agile/Scrum methodologies and cross-functional team collaboration.
- Excellent communication and stakeholder engagement skills.
Preferred Qualifications
- Experience designing applications for government, healthcare, or claims processing.
- Background in product strategy and roadmap development.
- Understanding of front-end technologies (e.g., HTML/CSS/React) to better collaborate with engineering teams.