<p><strong><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Description Summary: </span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">The </span></span><em><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Accounting Core</span><span data-ccp-parastyle="No Spacing">™</span><span data-ccp-parastyle="No Spacing"> Training & Implementation Specialist II</span></span></em><span data-contrast="auto"><span data-ccp-parastyle="No Spacing"> is tasked with providing comprehensive training to hospitality accounting professionals utilizing M3's accounting and reporting software. This role involves conducting both individual and group training sessions, ensuring thorough comprehension of system functionalities through various mediums such as classroom instruction, webinars, and videos. </span><span data-ccp-parastyle="No Spacing">Additionally, responsibilities include collaborating with internal and external teams to devise and execute implementation schedules, as well as establishing and maintaining processes and import files essential for timely and accurate customer onboarding.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p><p><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span><strong><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Essential Duties:</span></span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p><p><strong><span data-contrast="auto">​</span></strong><strong><span data-contrast="auto">​</span></strong><em><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor’s requests for </span><span data-ccp-parastyle="No Spacing">additional</span><span data-ccp-parastyle="No Spacing"> or altered duties.</span></span></em><strong><span data-contrast="auto">​</span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p><ul><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Independently execute key job functions with </span><span data-ccp-parastyle="No Spacing">some</span><span data-ccp-parastyle="No Spacing"> supervision.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Collaborate with Customers, Sales Team, and Training Team to assess onboarding needs and project timelines.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Serve as the customer’s primary point of contact and project manager for the duration of each implementation.  </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Facilitate kick-off calls to </span><span data-ccp-parastyle="No Spacing">establish</span><span data-ccp-parastyle="No Spacing"> training and implementation plans, along with go-live dates.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Coordinate and schedule all customer-related training sessions for Accounting Core</span><span data-ccp-parastyle="No Spacing">™</span><span data-ccp-parastyle="No Spacing"> software.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Prepare thoroughly for training sessions, including customer communication and </span><span data-ccp-parastyle="No Spacing">database setup.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Assist</span><span data-ccp-parastyle="No Spacing"> in d</span><span data-ccp-parastyle="No Spacing">evelo</span><span data-ccp-parastyle="No Spacing">ping</span><span data-ccp-parastyle="No Spacing"> and upkeep documentation including manuals, handouts, and automated training videos for customers and internal staff.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Assist</span><span data-ccp-parastyle="No Spacing"> in developing </span><span data-ccp-parastyle="No Spacing">and</span> <span data-ccp-parastyle="No Spacing">maintaining</span><span data-ccp-parastyle="No Spacing"> Standard Operating Procedures (SOP) and Standard Work Instructions (SWI) to ensure operational efficiency and consistency.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Maintain a process flow to promote cross-departmental standardization efforts.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Deliver training sessions, both in-person and via </span><span data-ccp-parastyle="No Spacing">webinar</span><span data-ccp-parastyle="No Spacing">, to new and existing customers based on predefined </span><span data-ccp-parastyle="No Spacing">objectives</span><span data-ccp-parastyle="No Spacing">.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Utilize Excel extensively for supporting data imports (e.g., historical data, vendor information, invoices, budget, forecast, COA, </span><span data-ccp-parastyle="No Spacing">etc</span><span data-ccp-parastyle="No Spacing">).</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Establish and nurture positive relationships with customers through various communication channels.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">C</span><span data-ccp-parastyle="No Spacing">ontribute to the creation of customer training materials in tracking tools.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Collaborate closely with business analysts and product teams to relay customer feedback on new products or changes.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Employ excellent interpersonal and communication skills to address customer inquiries effectively.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Provide </span><span data-ccp-parastyle="No Spacing">timely</span><span data-ccp-parastyle="No Spacing"> and quality resolutions to customer issues </span><span data-ccp-parastyle="No Spacing">in accordance with</span><span data-ccp-parastyle="No Spacing"> established guidelines.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Adhere to performance standards, including meeting deadlines, quality of work and ensuring customer satisfaction.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Conduct semi-annual group training sessions at off-site locations.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Participate in continuing education opportunities to enhance product knowledge and customer support skills.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Use a project tracking tool to enhance project efficiency, meet deadlines effectively, and ensure </span><span data-ccp-parastyle="No Spacing">timely</span><span data-ccp-parastyle="No Spacing"> project updates.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Possess and </span><span data-ccp-parastyle="No Spacing">maintain</span><span data-ccp-parastyle="No Spacing"> targeted cross-product knowledge of Insight</span><span data-ccp-parastyle="No Spacing">™</span><span data-ccp-parastyle="No Spacing"> (our proprietary business intelligent tool) and Labor Management</span><span data-ccp-parastyle="No Spacing">™</span><span data-ccp-parastyle="No Spacing"> (our proprietary time and attendance tool).  </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Identify</span><span data-ccp-parastyle="No Spacing"> and troubleshoot bugs, then provide repro steps to the Support Team.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Enter enhancement requests and </span><span data-ccp-parastyle="No Spacing">participate</span><span data-ccp-parastyle="No Spacing"> in discussions about product improvement.</span></span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Train and mentor Training and Implementation Specialists I - AC, with periodic reviews of their work for accuracy.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Handle moderate customer complaints, with the intention of preventing further escalation.  </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Drive process enhancement initiatives by developing, automating, and refining procedures and standards to boost productivity and efficiency.</span></span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Demonstrate problem-solving, self-direction, attention to detail, and project or case closure to the customer's satisfaction.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Provide support to project teams as needed.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Travel up to 50% to support customer implementation and training activities.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Other duties as assigned</span><span data-ccp-parastyle="No Spacing">.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li></ul><p><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span><strong><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Education/Training/Experience: </span></span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p><ul><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="31" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">A minimum of </span></span><span data-contrast="auto">​</span><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">3</span></span><span data-contrast="auto">​</span><span data-contrast="auto"> <span data-ccp-parastyle="No Spacing">or more </span><span data-ccp-parastyle="No Spacing">years of experience in </span><span data-ccp-parastyle="No Spacing">a directly related</span><span data-ccp-parastyle="No Spacing"> position is </span></span><span data-contrast="auto">​</span><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Required</span></span><span data-contrast="auto">​</span><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">. </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="31" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Completion of a </span></span><span data-contrast="auto">​</span><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Bachelors Degree</span></span><span data-contrast="auto">​</span><span data-contrast="auto"> <span data-ccp-parastyle="No Spacing">in Accounting or Finance </span><span data-ccp-parastyle="No Spacing">is</span><span data-ccp-parastyle="No Spacing"> highly</span> </span><span data-contrast="auto">​</span><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Preferred</span></span><span data-contrast="auto">​</span><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">. Strong preference for the completion of a major in </span></span><span data-contrast="auto">​</span><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Accounting</span></span><span data-contrast="auto">​</span><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">; or an equivalent combination of education and experience.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="31" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Knowledge of accounting principles, with hospitality experience preferred.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="31" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Must have strong written and verbal skills in English and ability to communicate effectively. </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="31" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Must be able to build and </span><span data-ccp-parastyle="No Spacing">maintain</span><span data-ccp-parastyle="No Spacing"> positive business relationships with co-workers and other business contacts.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="31" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Must </span><span data-ccp-parastyle="No Spacing">demonstrate</span><span data-ccp-parastyle="No Spacing"> problem solving, critical thinking and initiative skills. </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="31" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Must have knowledge of a variety of computer software applications especially in MS Office</span><span data-ccp-parastyle="No Spacing"> (MS Word, Excel, PowerPoint).</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="31" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Strong customer service skills within the professional services industry.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="31" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Skill in verbal and written communication to analyze, interpret and address customer needs.</span></span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="31" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Must be skilled in </span><span data-ccp-parastyle="No Spacing">the </span><span data-ccp-parastyle="No Spacing">use of Excel Spreadsheets and formulas</span><span data-ccp-parastyle="No Spacing">. C</span><span data-ccp-parastyle="No Spacing">reate Pivot Tables, v-Lookups, knows how to work with formulas, conditional formatting, nested "if" statements, </span><span data-ccp-parastyle="No Spacing">and </span><span data-ccp-parastyle="No Spacing">tips & tricks in general</span><span data-ccp-parastyle="No Spacing">.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="31" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Ability to work in a fast-paced environment, prioritize tasks, and adapt to changing needs.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="31" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Demonstrated professionalism, flexibility, and critical thinking abilities.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="31" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Flexibility to work non-traditional hours, including weekends and holidays as </span><span data-ccp-parastyle="No Spacing">required</span><span data-ccp-parastyle="No Spacing">.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="31" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Certifications and </span><span data-ccp-parastyle="No Spacing">additional</span><span data-ccp-parastyle="No Spacing"> training relevant to the profession are </span><span data-ccp-parastyle="No Spacing">advantageous</span><span data-ccp-parastyle="No Spacing">.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li></ul><p><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":0,"335559740":240}"> </span><strong><span data-contrast="none">Skills & Abilities Required:</span></strong><span data-contrast="none"> </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p><ul><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Strong organizational skills and attention to detail.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Ability to multitask and meet deadlines.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Capability to work with </span><span data-ccp-parastyle="No Spacing">some</span><span data-ccp-parastyle="No Spacing"> supervision.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Adaptability to changes in the work environment.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li></ul><p><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span><strong><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Physical Requirements:</span></span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p><ul><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Ability to sit and/or stand for extended periods.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Ability to perform work on a computer for extended periods. </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Ability to work in the office regularly, or pivot to working at home should emergency situations arise. </span></span></li><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Ability to travel </span></span><span data-contrast="auto">​</span><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">50% of the time</span></span><span data-contrast="auto">​</span><span data-contrast="auto"> <span data-ccp-parastyle="No Spacing">representing</span><span data-ccp-parastyle="No Spacing"> the company’s interests </span><span data-ccp-parastyle="No Spacing">required</span><span data-ccp-parastyle="No Spacing">. </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Ability to attend work per assigned schedule and attend meetings with excellent attendance and punctuality.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Ability to bend and </span><span data-ccp-parastyle="No Spacing">lift up</span><span data-ccp-parastyle="No Spacing"> to 25 lbs. </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li></ul><p> </p><p><strong>Important Note for Applicants: </strong></p><p>This is a remote position. We are currently able to hire applicants residing in the following U.S. states: </p><ul><li>Alabama (AL)</li><li>Arizona (AZ)</li><li>Colorado (CO)</li><li>Florida (FL)</li><li>Georgia (GA)</li><li>Iowa (IA)</li><li>Louisiana (LA)</li><li>Michigan (MI)</li><li>Missouri (MO)</li><li>North Carolina (NC)</li><li>Ohio (OH)</li><li>South Carolina (SC)</li><li>Tennessee (TN)</li><li>Texas (TX)</li></ul><p><strong>We are unable to consider candidates residing outside of these states or internationally at this time. </strong></p>