Trainer, Clinical Education

What We Do: 

Care Access is delivering the future of medicine today! Care Access has a revolutionary model that breaks down traditional barriers to clinical trials that limit participation among physicians and patients to 3%. By removing this bottleneck, Care Access is helping accelerate the approval and delivery of critical and life-saving therapies. 

Who We Are: 

We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.  

Position Overview 

Care Access is seeking an experienced Trainer, Clinical Education to join our dynamic Clinical Education Team, part of the Global Expansion and Study Operations department. 

The Trainer, Clinical Education will play a key role in delivering, standardizing, and continuously improving onboarding and upskilling initiatives for site-level clinical research staff at Care Access. Reporting to the Director of Clinical Education, this role supports the execution of a structured training framework tailored to Clinical Research Coordinators (CRCs) and other site staff. The Trainer will act as a critical liaison between the Clinical Education team and site operations to ensure consistent, compliant, and role-specific training aligned with Care Access processes, platforms, and culture. 

This role also contributes to the strategic development and alignment of clinical education initiatives, ensuring all training efforts reflect organizational priorities, best practices, and regulatory requirements. Success will be measured by improvements in onboarding efficiency, compliance adherence, staff readiness metrics, and investigator satisfaction. 

What You'll Be Working On  

Duties include but are not limited to: 

Primary Duties and Essential Functions 

Clinical Education: Onboarding & Continuous Training Development: 

-Revise, expand, and optimize onboarding materials and workflows to create a standardized, role-specific, and site-relevant onboarding program. 

-Deliver hands-on, in-person onboarding and provide ongoing virtual support during the initial integration period and beyond, ensuring continuous guidance and reinforcement of learning. 

-Contribute to developing, reviewing and maintaining documentation, training templates, study-specific training, and platform-specific user guides tailored to Care Access tools (e.g., ST, UPVIO, CRIO, IT Support and Supply Portal, Fusion -Live, Safety Culture, etc) and/or sponsor provided platforms. 

-Conduct baseline assessments and early issue resolution for new hires. 

-Support the creation, review, and refinement of training curricula, role-specific training plans, and educational materials to ensure they meet organizational standards, regulatory requirements, and evolving operational needs. 

-Collaborate with Subject Matter Experts (SMEs) and other stakeholders to ensure educational content reflects current regulatory standards, organizational priorities, and best practices in clinical operations. 

-Assess and evaluate clinical competency skills during onboarding and throughout training to ensure readiness and ongoing proficiency. Incorporate training analytics and performance data to continuously improve learning outcomes. 

Development & Performance Support: 

-Serve as the main point of contact for onboarding support, development planning, and performance improvement initiatives in collaboration with departmental Managers. 

-Facilitate regular development sessions with individuals or small groups and provide tailored resources to support performance growth and skill enhancement 

-Provide bi-weekly status updates to leadership (i.e.: Regional Managers, Site Support Solutions, etc. and Director of Clinical Education). Proactively identify trends in performance and recommend targeted interventions. 

Training Implementation & Delivery: 

-Partner with internal departments launching new platforms or processes to ensure seamless implementation and supporting documentation. 

-Lead small-group or site-specific training sessions to ensure team understanding of workflows and system usage. 

-Develop supplemental training content to enhance existing virtual training programs. May collaborate with instructional designers to build e-learning modules and scalable training assets. 

Competency & Compliance: 

-Conduct regular (biannual or annual) clinical competency assessments to identifyknowledge / training gaps and development opportunities. 

-Deliver compliance refreshers and monitor adherence to SOPs, WIs, and regulatory requirements. 

-Track training effectiveness using feedback loops, performance metrics, and evaluations. 

-Continuously refine educational content and training delivery methods based on feedback, competency data, and evolving operational insights. 

 -Escalate concerns and recommend corrective actions as appropriate. 

Stakeholder & Investigator Support: 

-Serve as a dedicated resource for Principal Investigators (PIs), Sub-Investigators (Sub-Is), and other key stakeholders by offering training-related support that extends beyond platform navigation. 

-Provide guidance on the application of educational content to role-specific responsibilities, protocol execution, and regulatory expectations. 

-Assist with the orientation of new investigators, ensuring they understand Care Access processes, training expectations, and available resources. 

-Collaborate with site leadership and study teams to proactively address knowledge gaps, support protocol adherence, and promote continuous learning. 

-Ensure training engagement and understanding through follow-ups, feedback loops, and tailored investigator support when needed. 

Other Responsibilities 

Perform other duties as assigned. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive. 

Scope of Role 

Autonomy of Role: ​Work is performed under general supervision​ 

Direct Reports: ​No​ 

Number of Direct Reports (if applicable):  

Role(s) Managing:  

Physical Requirements 

This role requires 15% of work to be performed in a remote office environment and requires the ability to use keyboards and other computer equipment.  

Travel Requirements 

This is a combined site-based and remote position potentially with more than 85% travel required across multiple Care Access sites to support onboarding, training delivery, site engagement, and ongoing clinical education initiatives. 

What You Bring 

Knowledge, Skills, and Abilities: 

-Demonstrated ability to lead or co-lead cross-functional training initiatives 

-Strong understanding of clinical trial operations and site-based research environments 

-Ability to develop, adapt, and deliver adult education in diverse learning formats (in-person, virtual, e-learning) 

-Skilled in evaluating training needs and designing competency-based learning solutions 

-High-level collaboration skills and ability to influence stakeholders across clinical and operational teams 

-Strong organizational and time management abilities to balance high travel with documentation and training development responsibilities 

-Proficiency in using Learning Management Systems (LMS) and digital collaboration platforms (e.g., Microsoft Teams) 

-Excellent verbal and written communication skills, with the ability to convey complex information in a clear and accessible manner 

-Flexible, solution-oriented mindset with the ability to adapt to evolving priorities and team needs 

-Strong change management skills to support adoption of new systems and workflows. 

-Analytical skills to interpret training data and generate actionable insights. 

-Bilingual or multilingual skills are a plus. 

Certifications, Education, and Experience: 

-Bachelor's degree in healthcare, life sciences, education, or a related field. 

-Research Professional Certification- RN, CCRP or CCRC preferred 

-Minimum of 2-4 years in clinical research, education, or training delivery for this role. Preferable CRC position. 

-Deep understanding of site-based clinical trial operations. 

-Strong facilitation, instructional design, and coaching skills. 

-Proficiency with digital tools and platforms (e.g., LMS, Microsoft Teams, clinical systems). 

-Excellent communication, organization, and interpersonal skills

Benefits (US Full-Time Employees Only):

-PTO/vacation days, sick days, holidays.  

-100% paid medical, dental, and vision Insurance.

-75% for dependents. 

-HSA plan Short-term disability, long-term disability, and life Insurance.  

-Culture of growth and equality 401k retirement plan 

Diversity & Inclusion:

We serve patients and researchers from diverse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value diversity and believe that unique contributions drive our success.  

At Care Access, every day, we are advancing medical breakthroughs. We’re uniting standard patient care with cutting-edge treatments and research. Our work brings life-changing therapies to those in need and paves the way for newer and greater treatments to reach the world. We’re proud to advance these breakthroughs and work with the big players while engaging with the best physicians and caring for patients. Our team of experts is paving the way to take this vision forward through innovation and a unique technology-enabled. 

Care Access is unable to sponsor work visas at this time.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.