Tier 2 Support Analyst Intern

Tier 2 Support Analyst Intern Internal Job Title: Tier 2 Support Analyst Intern Reports to: VP, Customer Support FSLA Status: Non-Exempt, Hourly Location:  United States, Remote (Candidates must currently reside in the United States and be authorized to work here. We are unable to consider applicants located outside the U.S. or candidates who would require current or future sponsorship at this time.)<span data-ccp-parastyle="paragraph" data-ccp-parastyle-defn="{"ObjectId":"aaed607e-c2a3-5841-9fb4-41037bfa0faf|1","ClassId":1073872969,"Properties":[268442635,"20",469777841,"Times New Roman",469777842,"Times New Roman",469777843,"MS Mincho",469777844,"Times New Roman",469769226,"Times New Roman",469775450,"paragraph",201340122,"2",134233614,"true",469778129,"paragraph",335572020,"1",134233118,"true",134233117,"true",469778324,"Normal"]}">Anticipated hours: Flexible 30-40hrs/wk <span data-ccp-charstyle="eop" data-ccp-charstyle-defn="{"ObjectId":"920dbcde-2834-5e15-a5fa-062170b236ba|1","ClassId":1073872969,"Properties":[469775450,"eop",201340122,"1",134233614,"true",469778129,"eop",335572020,"1",469777841,"Avenir",469777842,"Times New Roman",469777843,"MS Mincho",469777844,"Avenir",469769226,"Avenir,Times New Roman,MS Mincho"]}"> This is a 12 week internship starting May 26, 2026 and concluding on August 14, 2026. Candidates must be currently enrolled in an accredited degree program with a graduation date after August of 2026 to be considered.  <span data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{"ObjectId":"ac0262f4-8a9e-5820-b908-2d943c5f7113|1","ClassId":1073872969,"Properties":[469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469777841,"Avenir",469777842,"Times New Roman",469777843,"MS Mincho",469777844,"Avenir",469769226,"Avenir,Times New Roman,MS Mincho"]}">Position Title: Tier 2 Support Analyst Intern  Summary Are you passionate about problem-solving and delivering top-notch customer support? As a Tier Two Support Analyst Intern, you’ll play a key role in supporting customers who rely on our agriculture retail and agronomy software. You’ll help users navigate both administrative and technical needs, troubleshoot issues, and provide expert guidance to ensure they get the most value from our tools.In addition to day-to-day support, you’ll also have the opportunity to contribute to exciting special projects that directly impact our team and the growers, retailers, and agronomy professionals we serve. If you thrive in a fast-paced environment and enjoy tackling complex challenges, this is the perfect opportunity for you! Key Responsibilities <ul><li data-leveltext="" data-font="Symbol" data-listid="33" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Salesforce reporting </li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="33" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1">Knowledge item creation  </li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="33" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1">Customer support portal assistance  </li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="33" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1">Participate in other assigned tasks and projects as well. </li></ul> What competencies can you expect to receive/improve?  <ul><li data-leveltext="" data-font="Symbol" data-listid="34" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Understanding of, and hands-on experience, with Ever.Ag’s key software solutions </li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="34" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">Understanding of key aspects related to the dairy supply chain </li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="34" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1">Hands-on experience with Salesforce.com’s Support Cloud solution </li></ul> Qualifications  <ul><li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Pursuit of Bachelor’s Degree in agricultural or agtech related disciplines </li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">Experience with MS-Office </li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1">Previous experience in some type of direct customer-facing job </li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1">Some knowledge/experience using remote access, networking, troubleshooting tech (hardware or software), SQL, etc. preferred </li></ul> About the team:   Ever.Ag’s Tier 2 Support Team is focused on deep dive triage and content management. Focusing on ways to provide info through the feedback loop and case deflection by analysis of data. We pride ourselves on achieving exceptionally high levels of customer satisfaction, ensuring that Ever.Ag’s solutions provide tremendous ROI for our customers.   <div class="content-conclusion"><div>Who you will be working for  </div><div> </div><div>Ever.Ag offers innovative AgTech solutions and services that empower agriculture, food, and beverage supply chains to feed a growing world. The breadth of the portfolio is uniquely capable of supporting the complex needs of companies involved in dairy, livestock, crops, and agribusiness. With decades of experience and industry-leading innovations, our technology, risk management, and market intelligence provide our customers with the tools and insights they need to operate more efficiently, sustainably, and strategically across every stage of the supply chain.</div><div> </div><div>We welcome candidates from all backgrounds to contribute their unique perspectives to our team. Your success is our success!</div><div> </div><div>Please visit our webpage to learn more about us <a href="https://news.ever.ag/" target="_blank">News.Ever.Ag</a> and <a href="https://www.ever.ag/">https://www.ever.ag/</a>  </div><div> </div><div>Please note, at this time, Ever.Ag does not hire candidates residing in California, Hawaii, or Alaska.</div></div>

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