Therapy Support Specialist (Kansas City)

About the role

The Therapy Support Specialist (TSS) plays a vital role in supporting patient-centered care by ensuring stroke survivors receive the highest quality rehabilitation experience with Vivistim® Paired VNS™ Therapy. As a key member of the Vivistim team, the TSS works directly with patients and rehabilitation professionals to promote consistent, personalized therapy, enhance patient engagement, and improve clinical outcomes through hands-on guidance, education, and support.

This role fosters meaningful, trust-based relationships between patients and therapists by providing continued follow-up, addressing clinical needs, and ensuring therapy adherence. When needed, the TSS also supports therapy sessions and patient care initiatives in neighboring territories to ensure continuity of care and consistent patient support.

In collaboration with Territory Managers (TM) and Therapy Development Specialists, the TSS helps shape therapy delivery strategies that prioritize patient well-being and rehabilitation success. Drawing on their expertise as Certified Occupational Therapy Assistants (COTA) or Physical Therapist Assistants (PTA), TSSs serve as compassionate advocates and clinical partners committed to helping each patient achieve their fullest recovery potential.

What you'll do

• Provide ongoing support throughout the Vivistim treatment journey, including:

o   Therapist education and training

o   Evaluation and treatment session attendance

o   Therapy adherence monitoring

o   Technical and clinical support

o   Consistent patient follow-up

• Partner with TDS and TM to establish and grow successful Vivistim therapy programs
• Serve as the subject matter expert for Vivistim therapy in assigned geography
• Advocate for patient access, education, and understanding of Vivistim therapy
• Monitor patient progress and therapist proficiency, reporting outcomes and insights
• Proactively follow up on nurturing leads to support patient conversion and drive therapy adoption through consistent engagement and education.
• Deliver an exceptional experience for both patients and healthcare providers
• Drive adherence to protocol and best practices, including magnet usage
• Support home therapy when applicable based on regional needs and therapist availability
• Ensure timely and accurate completion of all administrative responsibilities, including therapy documentation, data uploads for surveys and SAPS, and diligent record-keeping within Salesforce.
• Uphold professional, ethical standards in all interactions
• Additional duties as assigned  

Qualifications

• Associate degree in Occupational Therapy or Physical Therapy (COTA or PTA)
• Neuro-rehabilitation experience strongly preferred
• 3–5 years of clinical or sales experience with documented success
• Background in stroke rehabilitation and patient advocacy
• Familiarity with Salesforce or similar CRM platforms
• Experience working with PM&R, Neurosurgery, OT/PT professionals
• Occupational Therapy background ideal
• Strong organizational skills and multitasking ability
• Self-motivated, proactive, and able to work independently
• Collaborative team player with excellent interpersonal skills
• Exceptional written and verbal communication abilities
• Creative thinker with sound judgment and appropriate risk-taking
• Deep understanding of legal/regulatory compliance in healthcare settings
• Comfortable navigating cross-functional and matrixed environments

Equal Opportunity Employer

MicroTransponder, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Benefits

MicroTransponder provides a comprehensive benefits program to employees.  It includes medical, dental and vision plans along with an FSA.  Employees may participate in the company 401(k) plan with company matching.  The company offers an unlimited Paid Time Off (PTO) program and approximately 15 paid company holidays per year.

Base pay $65,000 plus $20,000 Commission Target

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