Telecom Engineer IV (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Telecom Engineer IV in United States.

This role is ideal for an experienced telecommunications professional who thrives in a hands-on technical environment. You will manage and optimize complex telecom systems, supporting both contact center operations and enterprise infrastructure. The position involves collaborating with cross-functional teams, implementing cost-effective solutions, and ensuring system reliability, security, and performance. You will lead initiatives involving SIP trunking, call center technologies, and business continuity planning. The role offers an opportunity to innovate and improve telecom services while directly contributing to the efficiency and quality of organizational communications.

Accountabilities:

·        Maintain and optimize telecommunication systems, including contact center infrastructure such as Five9 Virtual Call Center (VCC), Avaya CM/CMS, Avaya AEP, Oracle, SBCs, IVR, and call recording systems.

·        Track telecom invoices, pricing, and billing while supporting Communications-as-a-Service (CaaS) platforms.

·        Collaborate with network, server, and cross-functional teams to provision infrastructure and integrate telecom systems.

·        Participate in telecom projects, new initiatives, and vendor interactions with carriers like AT&T, Century Link, and Masergy.

·        Implement disaster recovery and business continuity plans, performing regular tests and updates.

·        Monitor system performance continuously, identify inefficiencies, and implement optimization strategies.

·        Establish quality assurance processes, including call monitoring, metric analysis, and coaching to enhance customer service.

Requirements

·        Bachelor’s degree or equivalent experience in a related discipline preferred.

·        7+ years of experience in telecommunications engineering or equivalent combination of education and experience.

·        Extensive knowledge of telecom systems, contact center technologies, and industry processes.

·        Familiarity with Avaya, Oracle CLI interfaces, and Five9 VCC.

·        Proficiency in Microsoft Office Suite, particularly Excel and Word.

·        Strong verbal and written communication skills.

·        Ability to work under pressure, independently or as part of a team.

·        Excellent organizational, coordination, and analytical skills.

Benefits

·        Competitive salary range: $97,200 – $133,700.

·        Bonus eligibility based on individual and company performance.

·        Medical, Dental, and Vision insurance.

·        Employer-paid Basic Life Insurance and AD&D; voluntary life insurance options.

·        Health Care and Dependent Care Flexible Spending Accounts.

·        Pre-tax and post-tax commuter and parking benefits.

·        401(k) retirement plan with company match.

·        Paid Time Off and Paid Parental Leave.

·        Short- and long-term disability coverage.

·        Tuition reimbursement.

·        Employee discounts on retail, travel, food, and more.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile undergoes our AI-powered screening process designed to identify top talent efficiently and fairly:

·        🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

·        📊 It compares your profile to the job’s core requirements and historical success factors to determine your match score.

·        🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.

·        🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is overlooked.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is complete, we share it directly with the company that owns the job opening. Final decisions and next steps, including interviews or additional assessments, are managed by their internal hiring team.

Thank you for your interest!

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