<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Who We Are</strong></span></p><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Sureify’s mission is to modernize the life insurance and annuity industry by helping carriers acquire, service, and engage their customers through any distribution channel. Sureify’s products empower life insurance carriers, agents, employees, and customers to have the digital experiences employees and consumers have come to expect in the rapidly advancing tech climate.</span></p></div><p><span style="font-family: helvetica, arial, sans-serif;">We’re looking for a highly collaborative, action-oriented technical writer to join our expanding engineering team. As our platform scales, so does the need to empower our clients, partners, and internal teams with world-class documentation.</span></p><p><span style="font-family: helvetica, arial, sans-serif;">In this role, you will partner closely with our existing technical writer, product managers, and engineers to build and maintain developer-facing documentation for internal teams, such as professional services, and external system integrator (SI) partners.</span></p><p><span style="font-family: helvetica, arial, sans-serif;">The ideal candidate is someone who takes initiative, asks good questions, gives well-crafted feedback, and enjoys sifting through ambiguity and confusion to find structure and clarity. If you love unraveling technical complexity and building scalable documentation processes, we want you on our team.</span></p><p><span style="font-family: helvetica, arial, sans-serif;">Strong organizational and collaboration skills are a must. </span></p><p> </p><p><span style="font-family: helvetica, arial, sans-serif;"><strong>Key Responsibilities</strong></span></p><ul><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Create & Maintain Documentation:</strong> Develop clear, well-structured architectural guides, system overviews, onboarding materials, API specifications, and other documentation materials for both technical and non-technical audiences.</span></li><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Proactive Discovery:</strong> Actively pull complex technical concepts out of Subject Matter Experts (SMEs) and surface them in a way the intended audience can understand. </span></li><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Cross-Functional Collaboration:</strong> <strong> </strong>Engage with engineering, product, and implementation teams to gather information, create processes, and improve the quality of our products. The ideal candidate is able to collaborate with almost anyone, regardless of role.</span></li><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Elevate Team Writing:</strong> Act as an evangelist for high-quality writing, standardizing style and structure, and helping developers improve their own writing and communication skills.</span></li><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Process Improvement:</strong> Leverage modern documentation tools, including AI tools, to optimize workflows, collaboratively create documentation standards, and hold teams accountable to them.</span></li></ul><p><span style="font-family: helvetica, arial, sans-serif;"><strong>Requirements</strong></span></p><ul><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">3+ years of technical writing experience, ideally within an enterprise B2B SaaS environment.</span></li><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Ability to break down complex technical topics into easily digestible pieces.</span></li><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Ability to ruthlessly edit your own work and constructively review the work of others.</span></li><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Ability to bridge communication within and between teams.</span></li><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Ability to excavate, organize, and preserve institutional knowledge.</span></li><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Experience or interest in information architecture or knowledge management.</span></li><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Ability to work with a culturally diverse and globally distributed team.</span></li><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Strong organizational capabilities, with the ability to manage multiple documentation streams in parallel, both independently and collaboratively.</span></li><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Experience or familiarity with Agile methodologies and comfort working directly with software engineers.</span></li><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Ability to leverage AI tools to improve docs workflows.</span></li></ul><p> </p><p><span style="font-family: helvetica, arial, sans-serif;"><strong>Bonus Qualifications (Nice-to-Haves)</strong></span></p><ul><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Familiarity with docs-as-code, Git-based version control, static site generators, Markdown, and YAML.</span></li><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Ability to read & navigate a codebase, and/or write code samples (potentially with AI-assistance).</span></li><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Familiarity with TypeScript and React. </span></li><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Experience creating System Integrator (SI) partner-facing technical documentation.</span></li><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Experience and/or willingness to act as a Scrum Master (e.g. leading standups & retrospectives, facilitating inter-team communication, preserving and processing sprint artifacts, etc.)</span></li></ul><p> </p><div class="content-pay-transparency"><div class="pay-input"><div class="title">Base annual salary</div><div class="pay-range"><span>$85,000</span><span class="divider">—</span><span>$120,000 USD</span></div></div></div><div class="content-conclusion"><div class="WaaZC"><div class="RJPOee EIJn2"><div class="rPeykc" data-hveid="CAIQAQ" data-ved="2ahUKEwiX3uT96-aKAxVAlu4BHecOHuYQo_EKegQIAhAB"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Our Guiding Principles</strong></span></p><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Our products are for nothing if their creators are not fulfilled in their work. We want our employees to flourish at Sureify. We do not fawn over status or titles, instead, we honor effort and intelligence. The best idea wins no matter which colleague proposed it. We do not shortcut our mission with overblown claims or false promises. Sticking to the truth is both a strategy and a principle for us.</span></p><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Sureify is an Equal Opportunity Employer committed to diversity. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, sex, sexual orientation, gender perception or identity, age, disability, veteran or military status, or any other basis prohibited by law.</span></p></div><div class="rPeykc" data-hveid="CAIQAQ" data-ved="2ahUKEwiX3uT96-aKAxVAlu4BHecOHuYQo_EKegQIAhAB"><span class="oXzekf" style="font-family: helvetica, arial, sans-serif; font-size: 12pt;" data-huuid="9249895662373695063">If you are a California resident, please be aware Sureify collects personal information from you during the application process, which may include your name, contact details, employment history, and educational background, in accordance with the California Consumer Privacy Act (CCPA). We use this information solely to evaluate your candidacy for employment and may share it with internal hiring personnel as needed.</span><div class="NPrrbc" data-cid="671e6cde-f058-438c-8412-8cadcffae419" data-uuids="9249895662373695063"><div class="BMebGe btku5b fCrZyc LwdV0e FR7ZSc OJeuxf" data-hveid="CAUQAQ" data-ved="2ahUKEwiX3uT96-aKAxVAlu4BHecOHuYQ3fYKegQIBRAB"><div class="niO4u"> </div></div></div></div></div></div></div>