Technical Writer

At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That’s why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America’s Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee.

Position Summary:

Technical Writers here at Semperis are primarily responsible for researching and writing the original content for technical product documentation that explains complex computer software solutions. Our writers are self-motivated, willing to take on new challenges, and adaptive to a fast-paced, rapid development environment where advanced communication skills and positive team collaboration are essential.

Responsibilities:

Some duties and responsibilities include:

• Write, review, and maintain technical product documentation.

• Interview developers and subject matter experts to become familiar with product technology and collect information for documentation purposes.

• Develop and maintain a strong understanding of products and customer usage.

• Ensure usability of documentation by verifying a document’s content against the actual product.

• Adhere to technical documentation standards.

• Identify contradictions, technical omissions, and inaccuracies in documentation.

• Conduct technical reviews of documentation to ensure consistent quality of the documentation set.

• Contribute to setting standards and development procedures for technical product documentation.

• Collaborate with peers to improve the documentation development process to increase efficiency and quality of product documentation.

• Review, edit, and proofread materials, including technical product content such as knowledge base articles and training video transcripts.

Required Qualifications:

• 5+ years of technical writing experience documenting software applications.

• Excellent writing and editing skills; strong organization skills.

• Has an inquiring mind with meticulous attention to detail.

• Ability to comprehend and explain complex content.

• Ability to formulate questions that focus on documentation omissions, inconsistencies, and inadequacies.

• Ability to juggle multiple tasks, tight deadlines, and surprises with ease.

• Ability to use creativity in the preparation of documents while remaining compliant with company standards.

• Demonstrates strong computer skills and use of online documentation and desktop publishing tools.

• Knowledge of agile software development methodologies and source control systems.

• Ability to work independently with limited supervision.

• Excellent oral communication skills, good presentation skills, and good conflict-resolution skills.

• Ability to work with and communicate effectively with a team of developers and SMEs located around the world.

Preferred Qualifications:

In addition to the required qualifications listed above, preferred candidates have the following qualifications:

• Undergraduate degree or equivalent experience with an emphasis in English, Technical Communication, or Information Management.

• Experience with topic-based authoring. Ability to take individual topics and create comprehensive product guides.

• Experience using help authoring and desktop publishing tools, such as MadCap Flare, MadCap Central/Flare Online, Adobe Acrobat Pro, Word.

• Experience with source control systems, such as Git.

• Experience documenting multiple products simultaneously.

• Experience writing content for rapid deployment (SaaS releases).

• Knowledge of accessibility requirements

• Experience documenting cybersecurity software products

Why Join Semperis?
You’ll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you’re someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life—we’d love to meet you.

**Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices—or where the job description specifies a required location—will follow our hybrid work model. This includes working onsite three days per week and remotely the remaining days.

Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. 

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.