<h2><strong><img style="max-width: 100%;" src="https://seamlessai-public.s3.us-east-2.amazonaws.com/Paid+Media/2023-10_Greenhouse_Awards-Banner_CI.webp" alt="" width="600"></strong></h2><h2><span style="color: #0065f2;"><strong>The Opportunity</strong></span></h2><p>Our company is continuing to grow and we’re looking for a talented <strong><em>Technical Support Specialist </em></strong>to join the team! As a Technical Support Specialist at Seamless.AI, you will manage technical and strategic questions from our customers primarily through email and scheduled customer calls.</p><p>Our platform empowers sales and marketing professionals with real-time contact data through our search engine, browser extension, and AI-powered validation and verification. To be successful, you’ll need to quickly develop deep expertise in our products and services, enabling customers to achieve the best possible outcomes with our platform.</p><h2><span style="color: rgb(0, 101, 242);"><strong>Responsibilities</strong></span></h2><ul><li>Work 100% remotely to assist customers, resolving issues through email, calls, and other communication channels.</li><li>Deliver positive, professional, and solutions-oriented support to sales, marketing, and service professionals across our customer base.</li><li>Communicate thoughtful, customized solutions that help customers overcome challenges and grow their business.</li><li>Demonstrate composure, resilience, and adaptability as customer needs evolve and case volumes shift.</li><li>Build and maintain in-depth knowledge of Seamless.AI to troubleshoot and resolve software issues, collaborating with product and engineering teams as needed.</li><li>Partner with account managers and sales teams to identify opportunities for customer growth and expanded platform adoption.</li></ul><p><span style="color: rgb(0, 101, 242);"><strong><img style="max-width: 100%;" src="https://pbs.twimg.com/media/Fci2aBSXgAAJYK2?format=jpg&name=small" alt="" width="288"> <img style="max-width: 100%;" src="https://pbs.twimg.com/media/Fbl-PVrWYAA5xdr?format=jpg&name=small" alt="" width="288"></strong></span></p><h2><span style="color: rgb(0, 101, 242);"><strong>Skillset</strong></span></h2><ul><li>Passion for delivering exceptional customer experiences with prior support experience via email, chat, and calls.</li><li>Strong technical troubleshooting skills with the ability to investigate, diagnose, and fully resolve issues.</li><li>Proven success handling complex technical support cases and guiding escalations through to resolution.</li><li>Quick learner with expertise in software and an interest in APIs, CRM integrations, and solving technical challenges.</li><li>Excellent verbal and written communication skills.</li></ul><h2><span style="color: rgb(0, 101, 242);"><strong>Education and Requirements</strong></span></h2><ul><li>1-3 years of technical customer support experience, ideally in SaaS or with a software product</li><li>Experience with Salesforce Service Cloud ticketing system highly preferred</li><li>CRM experience is a plus</li></ul><h3><strong>Check out what our employees think about working at Seamless: <span style="color: #0065f2;"><a style="color: #0065f2;" href="https://testimonial.to/employeesuccess/all" target="_blank">CLICK HERE</a></span></strong></h3><div class="content-conclusion"><p>Since 2015, <a class="c-link" href="http://seamless.ai/" target="_blank" data-stringify-link="http://Seamless.AI" data-sk="tooltip_parent">Seamless.AI</a> has helped sales teams maximize revenue with the world’s first real-time B2B search engine. As one of Ohio’s fastest-growing companies, we’ve earned top industry accolades, including G2’s 2025 Best Software Products (#1 Highest Satisfaction Product), Purpose Jobs’ 2024 Best Places to Work, and LinkedIn’s Top 50 Tech Startups (2020, 2022, 2023). We are committed to a diverse, inclusive workplace and do not discriminate based on race, religion, gender, sexual orientation, age, or other protected statuses. Visa sponsorship is not available; applicants must be authorized to work in the U.S.</p></div>