Position Overview
We are seeking a skilled and customer-focused Technical Support Specialist to provide hands-on IT support and systems administration for end users across diverse environments. This role requires a blend of technical troubleshooting, system administration, and excellent communication skills to ensure seamless operations and high-quality support. The ideal candidate has experience supporting enterprise IT environments and enjoys working directly with users to resolve issues and improve processes.
Key Responsibilities
- Serve as a primary point of contact for user support requests, providing assistance with desktops, laptops, mobile devices, applications, and collaboration tools.
- Troubleshoot hardware, software, network, and application issues, escalating as needed while maintaining ownership of client communication.
- Administer and maintain Active Directory, Office 365, and Exchange environments, including user account setup, password resets, and group policy management.
- Support Microsoft Windows (XP–11) and macOS systems, ensuring reliability and security for end users.
- Configure, maintain, and troubleshoot VoIP systems and mobile device deployments.
- Assist with system updates, patches, and endpoint security.
- Document troubleshooting steps and resolutions within ticketing and ITSM systems.
- Participate in device imaging, onboarding/offboarding, and asset inventory tracking.
- Provide remote and occasional on-site support to ensure smooth operations across distributed teams.
- Contribute to process improvement initiatives by identifying recurring issues and suggesting solutions.
Qualifications
- 2–4 years of experience in IT support, help desk, or systems administration.
- Hands-on experience with Microsoft 365, Exchange (on-premises and hybrid), and Active Directory administration.
- Knowledge of networking fundamentals (DNS, DHCP, VPN) and experience troubleshooting connectivity issues.
- Familiarity with virtualization (VMware, Hyper-V) and cloud platforms (Azure) preferred.
- Experience using ticketing systems such as ConnectWise, ServiceNow, or Spiceworks.
- Strong communication and customer service skills with the ability to translate technical concepts into plain language.
- Certifications such as CompTIA A+, Network+, or Microsoft MTA are a plus.
Why Join
- Opportunity to work with diverse technologies across enterprise-level environments.
- Exposure to advanced infrastructure, networking, and cloud systems with a clear path for career growth.
- Collaborative team culture with ongoing training and professional development.
- Competitive compensation, benefits, and opportunities for advancement.
- Unlimited PTO and paid holidays
- 3.5% 401k match
- Company computer and cell phone reimbursement program
- Health, vision, dental benefits