We think it’s insane that so many people and businesses rely on notes to remember and share insights from their meetings.
Notes are time-consuming and stressful to create while trying to hold a conversation. Even when done well, notes are a poor solution compared to hearing something first-hand.
We started Fathom to rid us all of the tyranny of note-taking, and people seem to really love what we've built so far:
🥇 #1 Highest Satisfaction Product of 2024 on G2
🔥 #1 Rated on G2 with 2,200+ reviews and a perfect 5/5 rating
🥇 #1 Product of the Day and #2 AI Product of the Year
🚀 Most installed AI meeting assistant on both the Zoom and HubSpot marketplaces
📈 We’re hitting usage and revenue records every week
We're growing incredibly quickly, so we're looking to add to our small but mighty team.
Fresh off a successful round of funding, we're ready to expand our Tech Support team to work with our growing customer base. We are looking to hire savvy, experienced team members based in the US or Philippines to play a key part in delivering exceptional customer experiences. Join us as we continue to grow!
Partner with Fathom users via email and on scheduled Zoom calls to answer questions and troubleshoot technical issuesÂ
Escalate bugs and technical concerns to our Engineering teams; work with Engineering to deliver comprehensive solutions
Become a subject matter expert in configuring and troubleshooting Fathom’s CRM integrations (Hubspot, Salesforce) and Zapier
Act as a voice for our customers, sharing feedback and advocating for future product enhancements; decipher patterns in pain points and bubble up emerging trends and solutions
Deliver delightful experiences through our support channels, turning potentially frustrating moments into wins for both our users and Fathom
Our most successful Technical Support Representatives have:
Excellent verbal and written English skills (C1 or higher)
Ability to actively apply common SaaS technical concepts (interpreting API documentation and outputs, webhooks, understanding code as written, navigating admin panels)
A passion for understanding the heart of a user’s issue and finding a clear, long-term solution
Motivation to go above and beyond for customers, and ensuring support is seen as a strength of our business
A desire to engage with the internal team (Engineering, Customer Success, Sales, etc.), sharing questions, insights, and learnings
A growth mindset, open to feedback and areas of opportunity
A knack for working in gray areas, understanding we’ll build (and break!) many processes as Fathom continues to grow
The ability to work 40 hours per week, fully remote, Monday to Friday, covering typical US working hours
You’ll meet folks on our Support and Success teams. We think it’s important that you get to meet the people you’ll be working with.
We’re going to test your technical skills and soft skills. Don’t worry, we know you’ll crush it.Â
No bullshit. Ask us anything you like. We’ve never understood why companies pretend they’re something that they’re not in the hiring process - you’re going to find out eventually so we’d rather you know who we are up front so we can both make sure this is a good fit for all involved.
Quick turnaround time. We know you have many options, so we move fast.
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