Technical Support Engineer, Patient Keeper

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Engineer, Patient Keeper in the United States.

As a Technical Support Engineer, you will play a critical role in ensuring the smooth operation and reliability of healthcare software systems used by providers and administrators. You will act as a key liaison between clients and internal teams, troubleshooting technical and operational issues, providing guidance on system use, and contributing to software quality and performance. This remote role combines problem-solving, technical expertise, and customer-focused service, directly impacting the efficiency of care delivery and the experience of hundreds of thousands of patients. You will collaborate with engineering and product teams, maintain documentation, and support training initiatives, all while working in a dynamic, fast-paced environment.

Accountabilities

In this role, you will be responsible for:

• Providing technical support for healthcare applications via phone, email, and remote sessions, ensuring timely resolution of client issues.
• Troubleshooting and resolving application issues, including system errors, data discrepancies, network connectivity, and interface problems.
• Maintaining support cases and documentation in CRM systems (Salesforce) and knowledge bases (Jira/Confluence).
• Collaborating with clients to understand workflows, guide system usage, and provide best practice recommendations.
• Working with Engineering and Product teams to identify and resolve software defects, implement updates, and optimize system performance.
• Assisting with system upgrades, configuration changes, and training sessions for clients and internal teams.
• Participating in on-call rotations to provide extended support coverage as needed.

Requirements

The ideal candidate will have:

• Bachelor’s degree in Computer Science, Information Technology, Healthcare Administration, or equivalent experience.
• 1-3 years of experience in technical support, preferably in healthcare IT or clinical systems.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with SQL and database management.
• Understanding of healthcare workflows, clinical documentation processes, and healthcare data standards (HL7, FHIR).
• Familiarity with web technologies (Apache, Tomcat, JSP, PHP, HTML, XML, JavaScript) is a plus.
• Experience with Healthcare Information Systems (HIS) such as Meditech is preferred.

Benefits

This role offers:

• Competitive base salary: $70,000 – $90,000 annually.
• Remote work flexibility.
• Opportunities for professional development and growth within the technical support and healthcare technology field.
• Participation in a fast-growing, innovative team shaping the future of healthcare technology.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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