Technical Support Engineer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Engineer in United States.

This role is a key technical customer-facing position focused on ensuring the reliability, performance, and stability of advanced medical imaging systems used across healthcare environments. You will act as a critical escalation point for complex technical issues, supporting both internal teams and external healthcare customers. The position involves troubleshooting infrastructure, software, and integration challenges across imaging workflows, ensuring timely resolution and high system availability. You will work closely with engineering, product, and implementation teams to diagnose root causes and deliver sustainable solutions. In this role, you will also contribute to improving documentation, knowledge bases, and operational processes to enhance future support efficiency. The environment is fast-paced and highly collaborative, requiring strong technical depth and a customer-first mindset. This is an opportunity to directly impact healthcare delivery by ensuring clinicians can rely on stable and efficient imaging systems.

Accountabilities:

Provide advanced technical support and act as an escalation point for complex issues related to medical imaging platforms and associated infrastructure.
Diagnose, troubleshoot, and resolve hardware, software, networking, and integration issues across RIS, PACS, VNA, and related systems.
Manage inbound and outbound customer interactions while ensuring accurate documentation of issues, troubleshooting steps, and resolutions in CRM systems.
Collaborate with cross-functional teams to drive timely resolution of incidents and ensure high levels of customer satisfaction.
Perform system maintenance activities, including remote upgrades and preventative checks to ensure stability and performance.
Contribute to the continuous improvement of internal knowledge bases by documenting root causes, solutions, and best practices.

Requirements:

1–3 years of experience in technical support, systems administration, or working with medical information systems such as RIS, PACS, HIS, or EMR platforms.
Strong knowledge of computer hardware, operating systems (Windows/Linux), and enterprise server environments.
Solid understanding of networking concepts, protocols, and system integration in complex IT environments.
Familiarity with healthcare imaging workflows and standards such as DICOM and HL7 is highly preferred.
Experience with databases such as SQL, DB2, or Oracle is an advantage.
Basic scripting knowledge (Bash, Perl, Java, VB, or similar) is a plus for troubleshooting and automation tasks.
Excellent communication, documentation, and customer service skills with the ability to manage multiple priorities independently.
Bachelor’s degree in Biomedical Engineering, Computer Science, Engineering, Medical Informatics, or equivalent experience preferred.

Benefits:

Competitive salary range: 53,560 to 80,340 USD annually depending on experience and qualifications.
Remote-first work culture with flexibility to support work-life balance.
Comprehensive health, dental, and vision insurance coverage.
Paid time off and flexible vacation policies to support rest and personal time.
401(k) retirement savings plan and financial wellness benefits.
Tuition reimbursement and professional development support.
Additional benefits including life insurance, employee assistance programs, and fertility support.
Opportunity to work in a mission-driven healthcare technology environment improving patient outcomes.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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