Technical Support Engineer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Engineer in United States.

This role offers the opportunity to work at the forefront of advanced cybersecurity support, providing expert-level assistance in complex, high-impact environments. You will serve as a senior technical resource, helping customers resolve critical issues while ensuring a consistently positive support experience. Operating in a global, fast-paced setting, you will collaborate closely with engineering, sales, and product teams to drive rapid and effective resolutions. Your work will involve deep technical troubleshooting, proactive problem prevention, and continuous improvement of support processes. This position is ideal for individuals who thrive on solving challenging technical problems and influencing customer success. You will play a key role in shaping support operations and delivering exceptional service standards.

• Provide advanced third-tier technical support for complex customer issues across diverse environments.
• Perform deep technical troubleshooting, including lab replication, system analysis, and root-cause investigation.
• Prioritize and resolve customer-impacting incidents in collaboration with internal engineering and product teams.
• Engage directly with customers through email, phone, and remote support tools to deliver high-quality assistance.
• Document, track, and communicate issues, solutions, and product feedback to improve overall platform reliability.
• Contribute to the development of support tools, workflows, documentation, and knowledge-base resources.
• Participate in limited on-call and out-of-hours support rotations, including weekends and holidays.
• Collaborate across teams to drive continuous improvement, escalations, and customer satisfaction initiatives.

• Minimum of 5 years of experience in technical support, escalation engineering, or a similar role.
• Strong expertise in Linux systems administration, networking fundamentals (TCP/IP, packet capture analysis), and troubleshooting complex application stacks.
• Solid understanding of cybersecurity technologies, threat detection concepts, and security best practices.
• Experience supporting global enterprise customers in fast-paced, mission-critical environments.
• Working knowledge of SQL and NoSQL databases, virtualization platforms, and cloud-based applications.
• Basic scripting or programming experience, preferably in Python and bash.
• Strong communication, documentation, and collaboration skills, with a customer-first mindset.
• Ability to work effectively within distributed, cross-functional teams.
• U.S. citizenship required.

• Competitive base salary range of $80,000–$84,000 USD, plus eligibility for incentives and equity programs.
• Comprehensive healthcare coverage, including medical, dental, and vision plans.
• Retirement savings plans with employer contributions.
• Life, disability, and income protection insurance.
• Behavioral and emotional wellness support programs.
• Generous paid time off, holidays, and flexible work arrangements.
• Employee recognition programs and career growth opportunities.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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