Technical Support Engineer

As a Technical Support Engineer at Ireckonu, you will play a crucial role in ensuring the seamless operation of our Azure Cloud infrastructure and providing exceptional support to our customers. You will bridge the gap between our technical team and our clients, ensuring that customer needs are met efficiently while maintaining the integrity of our systems.

You will:

•  Act as the first point of contact for customer inquiries and issues related to our Azure Cloud Platform and other integrated systems. Provide technical assistance and support, ensuring quick resolution of customer issues. (Would be a bit on azure but more incident on our software)
• Manage, monitor, and maintain all installed systems and infrastructure, including application software, system management tools, and cloud environments. Address potential performance bottlenecks, identify solutions, and collaborate with developers for implementation.
• Support the deployment, configuration, and testing of new features or integrations, working closely with squad project managers and customers to ensure successful implementations.
• Work alongside Account Managers and software partners to understand customer requirements and enhance our solutions by leveraging new features from partner systems.
• Manage assigned projects, ensuring service delivery aligns with established objectives and timelines. Assist in the development of both product and customer-specific roadmaps. ( I do not think this will be part of the roll)
• Engage in continuous improvement initiatives for our products, informed by customer feedback and market trends. Enhance internal documentation and support processes.

About You:

• Proficient in managing and monitoring cloud environments, particularly Microsoft Azure.  
• Familiarity with log analytics, application insights, deployment processes
• Analytical mindset is a must for this role
• Strong background in customer service within the tech industry, with experience in hospitality tech or software. Ability to understand and prioritize customer needs, providing solutions that enhance their experience.
• Excellent verbal and written communication skills, with the ability to manage relationships with both internal teams and external customers or partners.
• Strong attention to detail and a structured approach to managing tasks. Able to handle multiple priorities and work effectively under deadlines.
• A team player who listens to diverse opinions and contributes to a supportive, dynamic team environment. Eager to help customers and support colleagues in achieving shared goals.
  

Since 2014, Ireckonu has raised the bar in the hospitality tech industry, with many of our solutions becoming industry standard. Led by its vision to accelerate the digital transformation in hospitality industry, we have continuously perfected our state-of-the-art product and put a powerful, yet easy-to-use CORE middleware solutions with wrap-around applications. This means we can provide solutions ranging from big international brands to small regional chains so everyone can undergo true digital transformation. We are proud to have become partners with some of hospitality's best brands such as CitizenM, Loews, and Mandarin Oriental Hotel Group

All of these are achieved thanks to the passion, talent, and knowledge of our team. At Ireckonu, we pride ourselves on our diverse range of nationalities and backgrounds and every employee plays an important role in building an environment where you can reap the rewards of your hard work. We also pride ourselves on our values; such as family, partnership, universal principles, and a passion for technology which are deeply embedded in our core. If you want to contribute to a growing business, be challenged, and see the impact of your work, then you have come to the right place.