<div class="content-intro"><p><strong>About Commvault</strong> </p><p>Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. </p></div><p>As a <strong>Technical Success Manager (TSM)</strong>, you will be a trusted technical consultant to customers and internal partners, sharing responsibility for the success of the overall post-sales relationship. A TSM is a pivotal contact who advocates and facilitates successful customer technical outcomes throughout the broader Commvault ecosystem. Success in this role requires a focus on customer success, technical goals, renewals, and expansions. Being a team player with outstanding collaboration skills and the ability to think both critically and laterally is crucial. Coping with shifting business demands and prioritizing tasks appropriately is also vital.</p><p>We are seeking a TSM with a strong focus on helping customers achieve their desired outcomes through cyber resiliency strategies. This role will be responsible for managing technical health, mitigating risk, driving customer expansion, and enhancing customer experience through structured success plans. The ideal candidate will be highly strategic, partnering closely with customers and internal teams to ensure they realize the full value of Commvault services. A TSM will be responsible for achieving high Gross Retention Rate (GRR) and Net Revenue Retention (NRR).</p><h4>What You’ll Do:</h4><p>Risk Mitigation & Retention:</p><ul><li>Identify, document, and mitigate technical risks of customers by closely monitoring customer health, technical success criteria, and addressing issues before they escalate.</li><li>Use a proactive approach to ensure customers are continuously satisfied with the service, support, and outcomes they are achieving.</li><li>Conduct regular business reviews with customers to evaluate success and adjust technical strategies to reduce risk.</li></ul><p>Drive High GRR & NRR Growth:</p><ul><li>Ensure high Gross Retention Rate (GRR) by maintaining consistent technical health for customer environments and delivering results that meet or exceed customer expectations.</li><li>Drive Net Revenue Retention (NRR) growth through customer expansion initiatives, ensuring ongoing value realization, new product awareness, and increased revenue.</li><li>Use data, metrics, and success plans to monitor the success of implemented strategies and adjust course as necessary to hit retention and growth targets.</li></ul><p>Strategic Partnership & Collaboration:</p><ul><li>Act as a technical consultant to ensure customers can align their technical stacks to Commvault solutions.</li><li>Collaborate with internal teams, including sales, product, and escalation management, to ensure the successful delivery of customer outcomes.</li><li>Share insights and best practices across teams to continuously improve the customer success process and enhance the customer journey.</li></ul><p>Cyber Resiliency Strategy:</p><ul><li>Recognize customer technical pain points or strategy gaps to bring to our sales or services counterparts for delivery.</li><li>Stay informed on industry trends, cyber risks, and emerging cloud technologies to provide relevant insights and recommendations to customers.</li><li>Bridge customer business outcomes with technical strategy and delivery.</li></ul><h4>Position Requirements:</h4><ul><li>Minimum of 2 years of experience in a customer-facing position driving Technical Outcomes, preferably in the Cyber Resiliency, SaaS, or Cloud ecosystems.</li><li>Experience with cloud platforms (AWS/Azure/GCP) is preferred.</li><li>Experience with SaaS Applications (M365, SFDC, etc.).</li><li>Experience with Data Center Technologies including storage, networking, virtualization, Operating Systems, Enterprise Data Systems.</li><li>Superior communication skills and proficiency with basic features of Microsoft Office, Gainsight, Enterprise-level CRM Tools.</li><li>Strong display of professional presentation skills to a wide audience from Admin to C-Level audiences.</li></ul><h4>Preferred Certifications:</h4><ul><li>Azure AZ900, AWS, GCP, relevant cloud vendor certification.</li><li>Virtualization certification (Broadcom, Microsoft, OpenShift, etc.).</li><li>Security Cert (Security+, CompTIA, etc.).</li><li>Previous Commvault Certifications.</li></ul><h4>You'll love working here because:</h4><ul><li>Continuous professional development, product training, and career pathing.</li><li>An inclusive company culture, with the opportunity to join our Employee Resource Groups (ERGs).</li><li>Generous benefits supporting your health, financial security, and work-life balance.</li><li>Employee stock purchase plan (ESPP).</li></ul><p>#LI-PK1<br>#LI-Remote</p><p> </p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Thank you for your interest in Commvault. Reflected below is the minimum and maximum base salary range for this role. At Commvault we use broad salary ranges in our job postings to reflect the diverse levels of expertise and experience among our candidates and is not reflective of the total compensation and benefits package. The specific salary offered will be determined based on your unique qualifications, including your relevant experience, skills, and the value you bring to the role. While the range provides a general idea of the compensation, it is important to note that placements within the range are not automatic and will be carefully considered to ensure a fair and competitive offer. We are committed to rewarding talent and experience.</p></div><div class="title">US Pay Range</div><div class="pay-range"><span>$72,250</span><span class="divider">—</span><span>$195,500 USD</span></div></div></div><div class="content-conclusion"><div class="jd-info au-target" data-ph-at-id="jobdescription-text" data-ph-id="ph-page-element-page5-4e8TMw"><p>Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.</p><p>Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email <a href="mailto:accommodations@commvault.com" target="_blank"><span class="WHY2">accommodations@commvault.com</span></a> For any inquiries not related to an accommodation please reach out to <a href="mailto:wwrecruitingteam@commvault.com" target="_blank"><span class="WHY2">wwrecruitingteam@commvault.com</span></a>.</p><p><strong>For our Candidates to prioritize your security:</strong> </p><p>Commvault has been made aware of email and/or text correspondence scams that falsely state that the senders are from the Commvault HR team and/or a member of our leadership team. The scammers even conduct false interviews via email or text and then request personal information (name, address, birthdate, social security number, etc.) when returning the signed offer letter. Please note that Commvault does not conduct interviews by email or text, and we will never ask you to submit a W4 via email or prior to your first day of employment. </p><p> </p><p>If you think you have been targeted in this recruiting scam, please reach out to us at <a href="mailto:wwrecruitingteam@commvault.com" target="_blank">wwrecruitingteam@commvault.com</a>. You can also find more tips about job scams and how to avoid them on the <a href="https://consumer.ftc.gov/articles/job-scams" target="_blank">FTC’s website</a>. </p><p> </p><p><a href="https://www.commvault.com/privacy-policy">Commvault's Privacy Policy </a></p></div><p> </p></div>