Responsibilities
- Contribute to the technical planning and execution of hands-on labs for customer-facing events (in-person and virtual), ensuring smooth delivery and high-quality experiences.
- Provide proactive technical support including platform setup, customization, and readiness.
- Manage the customer event portfolio, maintaining alignment and transparency with timelines.
- Manage deployment of on-prem and cloud infrastructure pertaining to customer events.
- Represent Skillable in customer meetings serving as a subject matter expert on hands-on labs and event delivery.
- Evaluate event performance, identify risks, and implement improvements for scalability and sustainability.
- Serve as a consultative partner for customers, offering guidance on best practices and platform usage.
- Support implementation workflows, ensuring SLAs are met and work items are tracked.
- Partner cross-functionally to ensure effective flow of communication and critical milestones are met while keeping key stakeholders appropriately engaged. 
- Contribute to centralized documentation and tooling to promote consistency and self-service across customer engagements.
- Partner with team leadership to align on strategic goals, emerging trends, and growth opportunities.
- Review program goals regularly, appropriately align and adjust deliverables to anticipated program outcomes and plan for scalability and sustainability.
- Maintain a client-centric, approachable demeanor with the ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever changing demands and different client work styles.
- Identify and address problems and risks while ensuring ongoing and updated program progress and applicable documentation is updated. 
- Proactively surface blockers and productivity risks, escalating to the Customer Events Manager as needed.
- Support and promote the company values through positive interactions with both internal and external stakeholders on a regular basis.
- Other strategic business initiatives or special cross-functional project involvement as required.
Qualifications
- Bachelor’s degree or equivalent professional experience.
- 5+ years in customer-facing roles involving technical program management or IT.
- Experience with cloud platforms (Azure, AWS), virtualization, and learning management systems.
- Expertise with tech ed platforms, products, and the Skillable customer ecosystem preferred.
- Strong communication skills across diverse audiences and mediums.
- Proven ability to manage complex programs, prioritize tasks, and deliver results under pressure.
- Data-driven mindset with analytical skills to identify trends and drive decisions.
- Experience working cross-functionally and promoting collaborative partnerships to drive results.
- Inquisitive, solution-oriented mindset.
- Experience understanding the needs and expectations of the customers and ensure that they are met or exceeded.
- Proven ability to multi-task, prioritize, and meet deadlines and Company standards.
- Ability to travel domestically and internationally (up to 50%) to support customer events.
- Ability to present and convey material both formally and informally to all levels of an organization.
- Demonstrated ability to prioritize and manage workload and meet project deadlines.
- A high-level of confidence, integrity and professional courtesy.
- Strong Microsoft suite experience, including teams or similar web conferencing and internal communication software experience preferred.
- Naturally inquisitive with a desire to learn, solve problems and dig into detailed analysis.
- Experience working in a fully remote team is preferred, but not required.
- Thorough understanding (or willingness to learn expeditiously) of business operations and processes.
- Strong written and oral communication skills.
- Proactively addresses challenges, seeking opportunities for continuous improvement.
- Adept at troubleshooting in fast-paced environments and implementing corrective actions swiftly.
Salary Range
The base salary for this position is $70,000 - $92,000 annually. Consistent with applicable laws, compensation will be determined based on the candidate's level, relevant skills, qualifications, and experience along with requirements for the position and annual financial plans.
Skillable is a distributed first team with employees working across the U.S., and we do not consider geography when determining compensation ranges.
Please note that it is not typical for an individual to be hired at or near the top of the range. Skillable reserves the right to modify this compensation range at any time.
Pay range and current benefit offerings are effective for 90 days from posting date. Standard employment offerings are subject to potential change upon periodic review and analysis, at the discretion of Skillable.
What’s in it for You? Rewards and Perks
We believe in providing a suite of benefits that ensure our employees know we appreciate them as people first. Skillable wants to be a company that promotes physical, emotional and all around well-being through our benefit offerings! Subject to eligibility requirements, the Company offers comprehensive benefits including:
- Fully remote with a monthly stipend to pay for office services and supplies
- Medical (2 plan options), dental (2 plan options), vision, health savings account with generous employer contributions, healthcare spending accounts, dependent care spending accounts, EAP, group paid life insurance, group paid STD and LTD and voluntary life/AD&D insurance, accident and critical illness options.
- 401(k) with Company match, tuition reimbursement, healthy lifestyle reimbursements.
- Open PTO, Paid holidays, bereavement leave, parental leave, caregiver leave and paid FMLA leave.
- Friends and Family Friday to end our standard workweek at 2pm local time; Full company closure during the 4th of July holiday week.
- Access to pet insurance; Access for employees and dependents to Skillable learning opportunities through our product and more!
Working Conditions:
The job conditions for this position are in a remote home office setting, requiring a space that supports privacy and focus to attend to regular and frequent video and voice calls. Employees in this position use PC and phone on an on-going basis throughout the day.  Travel is anticipated up to 50% of the time throughout the year, varying timeframes and locations both national and international for customer events. 
Skillable participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
Skillable can only hire potential candidates with a primary residence in the following States: AZ, CA, CO, FL, GA, ID, IN, KY, MA, ME, MI, MO, NC, ND, NE, NH, NV, NY, OH, OK, SC, TN, TX, UT, WA, WI.