Technical Service Manager - Automotive

JOB TITLE: Technical Service Manager - Automotive

Job Summary: The Technical Service Manager will be responsible for providing in-depth technical direction and assistance to customers regarding the use of Axalta products and services.

Work Location: This role requires a 100% onsite presence in Spring Hill, TN.

Key Responsibilities:

Customer-Specific Strategy and Execution:

• Support and develop input on specific target goals for regional customer accounts, specifically selling expenses, inventory, customer demand forecast and managing accounts receivable.
• Serve in a technical advisory capacity to customers including during trials and launches. Provide technical direction and assistance to customers with the use of product lines; serve as an expert in a single technology or apply a working knowledge of multiple technologies. 
• Monitor and enter all Mix Room data into appropriate databases daily and for all new totes prior to loading, documenting all adjustments.
• Manage relationships with both manufacturing and engineering at customer site.
• Troubleshoot & resolve painting issues and problems.
• Participate in plant lead problem solving and continuous improvement activities, support defect analysis team.
• Perform grind checks, crater testing, tote color adjustment and track calibrations on viscometers.
• Coordinate and provide measurements for E-Coat material properties for process and quality control.
• Communicate with appropriate Axalta departments for daily updates on paint consumption, invoices, inventory, and paint ordering. 
• Maintain build data, pricing and take rate data in Campfire.
• Define VMI requirements and seek VMI improvement opportunities to implement.
• Prepare and maintain monthly plant quality reports for customers as well as lead customer quality investigations.
• Prepare and place customer product orders; successfully manage onsite inventory and resolve immediate customer supply issues.
• Support monthly validation and quality confirmation panels and write Adhesion Audit Report as per the Durability Manual.
• Support and manage PDCA meetings and processes.
• Support NEW vehicle/new technology as well as customer projects (LWRs, FWRs, EPMs).

Culture Champion:

• Cultivate a strong team culture by enhancing and building highly effective and collaborative cross-functional relationships throughout the business.
• Through integrity and dependability, build relationships at all levels to help support change initiatives that help teams deliver value.
• Continuously identify ways to improve by engaging with staff and bringing perspective on new ideas.

Qualifications:

• Bachelor’s degree in Chemistry, Engineering or related applied sciences curriculum preferred.
• Minimum of five (5+) years Technical Service or related experience in the coatings industry.
• Expertise with coatings application equipment highly preferred.
• Keen understanding of technical (lab, research, etc.) principles and practices.
• Excellent verbal and written communication skills required.
• Able to work in a fast-paced manufacturing environment while handling multiple projects at any given time.
• PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications preferred.

Our Company:

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.  

 

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

1.2 - First/Mid Level Officials and Managers (EEO-1 Job Categories-United States of America)