Lead program planning and execution for enterprise-focused engineering initiatives, including order platform transitions and data pipeline enhancements.
Own the day-to-day program operations across cross-functional teams, aligning timelines, deliverables, and stakeholder expectations.
Serve as the primary coordination point across Qu Engineering, Product, Implementation, and external partner teams (e.g., data and analytics partners).
Support pilot deployments and phased rollouts, managing dependencies, risks, and resource planning across engineering and operations teams.
Establish program-level reporting and dashboard visibility to communicate status, risks, and outcomes to internal and external stakeholders.
Drive structured issue resolution processes, ensuring critical issues (e.g., ordering exceptions, data discrepancies) are triaged and resolved effectively.
Facilitate regular check-ins, planning sessions, and feedback loops across internal and client-facing teams.
Champion documentation and operational rigor to ensure repeatable success as projects scale.
What we're looking for:
5+ years of experience in program or project management, ideally in a SaaS, platform, or enterprise software setting.
Proven ability to coordinate complex technical initiatives across multiple teams and time zones.
Strong understanding of agile delivery processes and tools (Jira, Confluence, etc.).
Experience in stakeholder management, with a clear and confident communication style across technical and non-technical audiences.
Familiarity with backend platform development, APIs, or enterprise data systems is a strong plus.
Comfort operating in dynamic environments with shifting priorities and tight timelines.
Highly organized, process-driven, and proactive in identifying and managing risks.
Bonus: experience in restaurant tech, POS platforms, or enterprise integration programs.
Preferred Technical Skills/Knowledge
API Design & Integration: RESTful APIs, OpenAPI/Swagger, webhook-based architectures
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