Technical Operations Lead

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Operations Lead in the United States.

This role sits at the intersection of systems, automation, and support operations, driving the technical backbone of a fast-scaling customer support organization. You will own and optimize core platforms such as Zendesk while building scalable workflows, AI-powered automations, and integrations across multiple tools. The position is highly hands-on and ideal for a builder who enjoys turning complex operational challenges into efficient, automated systems. You will also design and maintain reporting frameworks that give leadership real-time visibility into performance and service quality. Working closely with cross-functional teams, you will help reduce manual effort and improve the overall customer and member experience. This is a high-impact individual contributor role in a data-driven, AI-forward environment where experimentation and continuous improvement are encouraged.

Accountabilities

You will be responsible for building, maintaining, and continuously improving the technical systems and automations that power the Support organization, ensuring reliability, scalability, and operational efficiency across platforms and workflows.

Own and optimize Zendesk and other core support systems, including configuration, administration, and ongoing enhancements
Design and manage AI-driven deflection workflows and automation tools to improve efficiency and customer experience
Build and maintain system integrations to ensure seamless data flow across support and adjacent platforms
Develop dashboards, reporting systems, and data visualizations to support operational decision-making
Evaluate, implement, and optimize tools and automation solutions to reduce manual work and increase scalability
Partner with internal teams and vendors to troubleshoot issues, document processes, and ensure system stability
Lead independent technical projects end-to-end, including AI automation initiatives and new system capabilities

Requirements

This role requires a strong blend of technical operations expertise, systems thinking, and hands-on experience with support tooling and automation in fast-paced environments. You should be comfortable working independently while driving impactful technical initiatives from concept to execution.

5+ years of experience in technical operations, support operations, systems administration, or business systems roles
Strong experience administering support platforms, with Zendesk expertise strongly preferred
Proven ability to implement tools, integrations, and automation solutions across multiple systems
Hands-on experience with workflow automation, systems troubleshooting, and process optimization
Experience building dashboards and working with data visualization and analytics tools (e.g., Tableau, Snowflake)
Strong communication and documentation skills, with the ability to collaborate across technical and non-technical teams
Familiarity with AI tools and a demonstrated interest in applying AI to improve operational workflows
Experience with tools such as Zendesk, Forethought, Twilio, Medallia, and modern AI platforms is a plus

Benefits

Competitive base salary ranging from $90,000 to $110,000 (based on experience and location)
Additional equity and benefits package (details provided during hiring process)
Health, dental, and vision insurance coverage
Opportunity to work in an AI-first, innovation-driven environment
Flexible and collaborative work culture
Exposure to cutting-edge AI and automation technologies
Career growth opportunities in a fast-scaling technical operations function
Inclusive, supportive, and mission-driven team environment

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Requirements

Benefits

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