Position Summary:
The Technical Implementation Specialist plays a critical role in ensuring successful partner integrations and smooth technical operations across the organization. This role serves as a bridge between Engineering, Support, and Sales by providing deep technical expertise, resolving complex integration issues, and enabling internal teams to stay focused on high-priority initiatives. The ideal candidate is hands-on, solutions-oriented, and comfortable operating across customer-facing and internal technical environments.
A day in the life as a Technical Integrations Specialist may include:
- Reviewing API requests, logs, and code to troubleshoot partner integration issues
- Supporting the Support team by resolving escalated technical tickets
- Collaborating with Engineering to address bugs, update dependencies, or implement technical improvements outside the product roadmap
- Developing or updating technical documentation, developer tooling, and integration examples
- Managing Zendesk administrative features and optimizing ticket workflows
- Joining Sales calls to provide technical expertise and implementation guidance
- Acting as a subject matter expert across integrations, APIs, and internal systems
Typical Hours for this Position:
You must be flexible to work between the hours of 8 am to 5 pm, Monday-Friday.
What You Have:
- Experience working with APIs, integrations, and technical troubleshooting
- Ability to read, understand, and reason through code and technical documentation
- Strong problem-solving skills and comfort handling technical escalations
- Experience supporting or collaborating with customer support teams
- Clear communication skills, especially when explaining technical concepts to non-technical audiences
- Ability to work cross-functionally in a fast-paced, remote environment
What You May Have:
- Experience in a technical implementation, solutions engineering, or integration-focused role
- Familiarity with Zendesk administration or similar ticketing systems
- Experience supporting sales or pre-sales technical discussions
- Background working in fintech, payments, APIs, or developer-first platforms
- Comfort resolving bugs, updating dependencies, or contributing small features outside a formal roadmap
What We Have:
- Office space in Boulder, CO
- Remote work environment
- Resources to support remote work
- Generous compensation and benefits
- Transparency that trickles down from the C-Level
- Experts in the payments field that can get you up to speed with PayFac-as-a-Service
Tilled is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.