Technical Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Customer Success Manager in United States.

In this role, you will act as a trusted advisor to a portfolio of high-value customers, ensuring they achieve long-term success while using advanced product and data solutions. You’ll combine technical expertise with strong relationship management to support customers across onboarding, adoption, and retention. Operating in a fully remote and fast-paced environment, you will collaborate closely with product and engineering teams to resolve issues, share feedback, and improve user outcomes. This is a hands-on role where you’ll troubleshoot technical challenges, guide best practices, and proactively monitor customer health. You’ll have the autonomy to build meaningful relationships, implement scalable success strategies, and directly influence customer satisfaction and growth. If you enjoy solving complex problems while working closely with users, this opportunity offers both impact and ownership.

Accountabilities:

Manage and nurture relationships with a portfolio of customers, ensuring strong engagement, retention, and satisfaction
Act as the primary point of contact, handling technical, commercial, and operational queries independently
Investigate and resolve technical issues, providing hands-on support and configuration guidance
Monitor product usage and customer health metrics to proactively identify risks and opportunities
Collect, prioritize, and communicate customer feedback to internal teams to drive product improvements
Respond quickly and effectively to customer inquiries across multiple communication channels
Support customers in adopting best practices and maximizing the value of the platform
Manage escalations and ensure timely resolution of complex challenges
Build scalable processes or automations to improve efficiency and customer experience

Requirements:

Proven experience in a Customer Success, Technical Account Management, or similar client-facing role
Strong technical aptitude, with the ability to troubleshoot issues and understand code or APIs
Familiarity with product development workflows and how engineering, product, and data teams operate
Ability to explain complex technical concepts clearly to both technical and non-technical stakeholders
Strong problem-solving skills with a proactive and customer-first mindset
Experience managing multiple customers simultaneously while prioritizing effectively
Excellent written and verbal communication skills in a remote, asynchronous environment
Ability to work independently, take ownership, and act as a subject matter expert
Experience with developer tools, analytics platforms, or data-related products is a plus

Benefits:

Fully remote work environment with flexible scheduling across supported time zones
Competitive compensation package with performance-based incentives
High level of autonomy and ownership in your role
Opportunity to work with cutting-edge technology and innovative products
Collaborative and transparent company culture with minimal bureaucracy
Dedicated focus on productivity with limited meetings and async communication
Career growth opportunities within a rapidly scaling environment
Inclusive and supportive workplace with a strong emphasis on diversity and belonging

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Technical Customer Success Manager

Requirements:

Benefits:

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