We're looking for a Technical Content & Enablement Specialist to join our Customer Success team and help us elevate the way we educate and support users through high-impact content in the Filigran Academy (https://academy.filigran.io/opencti). You'll work closely with cross-functional teams to develop clear, engaging technical documentation and training materials that simplify complex cybersecurity concepts and contribute to our customers’ success.
Own and manage the creation, structure, and maintenance of the Filigran Academy (https://academy.filigran.io/opencti).
Design and produce customer training materials including videos, guides, tutorials, and infographics.
Define and implement an editorial line to ensure consistency in style, tone, and clarity across all content.
Collaborate with internal teams (Customer Success, Solution Engineering, Product, Marketing) to align content with user needs and strategic goals.
Translate complex technical and cybersecurity concepts into accessible, educational content.
Ensure all content aligns with brand standards while adapting to various audience profiles (technical vs non-technical).
Contribute to the development of our learning platforms and tools (e.g., LMS, LearnWorlds, GitHub-based documentation).
You’ll report to the Head of Customer Success or Product Enablement.
You’ll work closely with Product, Engineering, Solution Engineers, Marketing, and other customer-facing teams.
You’ll collaborate with internal subject matter experts and have the autonomy to propose new formats and improvements.
3+ years of experience in technical content creation, customer enablement, or product documentation.
Strong understanding of cybersecurity or the ability to quickly ramp up on technical topics.
Proficient in tools like Camtasia, Adobe Creative Suite, GitHub, and modern LMS platforms.
Excellent written and visual communication skills with strong attention to detail.
Self-driven and able to manage projects end-to-end, from concept to execution.
Comfortable working in a remote, asynchronous-first environment.
Bonus: Experience working in SaaS, open-source, or cybersecurity-related companies.
We believe that great work happens in a healthy, balanced, and collaborative environment. At Filigran, you’ll find:
A culture of trust and well-being – Low stress, high impact. Our teams work in a calm, supportive atmosphere where you can do your best work without burnout.
A tight-knit, caring team – Collaboration and knowledge-sharing are at the heart of how we work.
True full-remote culture – Async-friendly, flexible hours, and autonomy to structure your days.
An ambitious, long-term vision – You’ll be building something that matters—and you’ll see its impact.
Competitive salary
Remote-first with flexible hours
Choice of laptop and work setup
Apply now and help us build the future of customer education and enablement in cybersecurity.
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