Technical Analyst

Vistar Media is the home of out-of-home (OOH). As a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace, we offer technology designed to make buying and selling OOH media easier. Our goal is simple: to help the world's marketers leverage OOH's unique ability to motivate and delight. 

From strategic partnerships with major media owner networks to executing impactful campaigns with renowned global brands such as Nestlé, Porsche, Target, and Levi's, our team is filled with passionate, innovative, and collaborative problem solvers, engaging and entertaining consumers like you in the real world. Find your home in out-of-home - find your people at Vistar.

About the role: 

The technical analyst works as the front lines of support for our large customer set in Digital Out of Home (DOOH) with a focus on our enterprise solutions offering. This is a role that requires strong problem solving skills related to API’s, software, applications and user interfaces. The technical analyst provides a great customer support experience while also sharing product feedback and reporting issues to internal teams.

What you’ll do:

• Act as first line of support for debugging enterprise issues and provide technical support to clients and internal team members

• Understand problems and communicate effective solutions while keeping Vistar’s customer set happy 

• Communicate client feedback, product usage, and software issues to relevant teams such as Product and Engineering. 

• Identify client knowledge gaps and assist in creating appropriate documentation and product training plans.

• Maintain system functionality by testing large new features prior to release.  

• Become an expert in Vistar’s supply-side products and services in order to provide top-tier service and support to clients

What experience we’re looking for:

• Bachelor’s degree in computer science or related field 

• Experience deploying and supporting software products

• Excellent problem solving and communication skills

• Experience with HTML and JavaScript 

• Experience troubleshooting APIs within Postman as well as the command line

• Proficiency in Excel

• A positive attitude and desire to make clients happy

Who you are:

• Someone with a positive attitude who is obsessed with making customers happy 

• Excellent at multitasking and staying organized 

• Loves using critical thinking skills to solve problems

• Willing to put in hard work and be a team player 

• Upbeat and looking to add to our team and company culture 

What we offer:

• Flexible, fun start-up environment and culture

• An approachable and accessible C-Suite

• Comprehensive health benefits

• 401k + match

• Quarterly lifestyle stipend

• Unlimited PTO and summer Fridays

• A flexible hybrid work environment, with a fully stocked kitchen, weekly catered lunches, and casual attire while in office (fully remote is an option for some roles)

• Sponsored volunteer events and Vistar Gives Back program

• An awesome and supportive bunch of people to work with and learn from

At Vistar Media, we carefully consider a wide range of factors, including experience, skills, and other relevant business considerations. These considerations can cause compensation to vary.  Please note that the salary range information that follows is a good faith estimate for this position. The salary range estimate for this position as performed in New York City is $70,000 - $80,000 plus bonus potential, comprehensive health benefits, 401k with company match, and a lifestyle stipend. The salary range for this position as performed outside of New York City and CA may vary. The actual pay will be at Vistar Media’s sole discretion, and determined by factors including but not limited to geographic location, skills, qualifications, and experience.

If you’re ambitious, highly driven, and interested in making an impact, Vistar is the place for you. Apply to join our team… we’ll see you out there.