This position is posted by Jobgether on behalf of Megaport. We are currently looking for a Technical Account Manager in United States.
This role is ideal for a technically skilled, customer-focused professional who thrives on building strong relationships and delivering high-value solutions. You will act as a strategic advisor to a portfolio of enterprise clients and partner organizations, ensuring successful adoption, optimization, and long-term value of complex networking services. The position involves managing technical escalations, providing proactive guidance, and enabling partner ecosystems to drive growth. You will collaborate across internal teams and external stakeholders, translating technical insights into actionable solutions that support both client and business success. Strong problem-solving abilities, clear communication, and a consultative approach are essential to excel in this role.
Accountabilities
- Serve as the primary technical advocate for a select group of enterprise customers under premium support offerings.
- Guide clients through complex deployments, performance optimization, and architectural evolution.
- Deliver technical health checks, roadmap sessions, and executive business reviews.
- Act as a liaison between clients and internal teams, including product, support, sales, and engineering.
- Monitor account health, identify growth and retention opportunities, and implement strategies to maximize customer success.
- Enable System Integrators, Value-Added Resellers, and aligned MSPs by developing enablement plans and partner-facing technical content.
- Support co-selling opportunities and provide guidance on network design, integration strategies, and multicloud architectures.
- Establish and track KPIs to measure the effectiveness of partner engagement and service delivery.
- Contribute to the evolution of the technical account management and premium support delivery models globally.
Requirements
- 5+ years in customer-facing technical roles such as Technical Account Manager, Solutions Architect, or Pre/Post Sales Engineer.
- Deep understanding of enterprise networking, cloud connectivity, SD-WAN, and related infrastructure services.
- Experience working with System Integrators, VARs, vendors, or indirect partner ecosystems.
- Strong presentation and product demonstration skills, able to engage audiences from executive briefings to technical deep dives.
- Proven ability to design or deploy cloud and virtualization networking solutions in enterprise environments.
- In-depth knowledge of Layer 2/Layer 3 architectures, carrier networks, and interconnection strategies.
- Strong project coordination, prioritization, and stakeholder management skills.
- Familiarity with Level 1–3 support desk processes and managed service environments.
- Hands-on experience with Infrastructure as Code (IaC), Terraform, and API integrations is a plus.
- Self-starter with a collaborative mindset and ability to thrive in a fast-paced, global environment.
Benefits
- Flexible, remote-first working environment with coworking options.
- Generous leave plans, including annual leave, parental leave, birthday leave, and purchased leave options.
- Health and wellness support through allowances and employee wellbeing initiatives.
- Learning and professional development support with training allowances and paid study leave.
- Creative and modern workspaces to inspire collaboration when working onsite.
- Inclusive and motivated team environment with recognition programs like Legend and Kudos awards.
- For U.S. employees: medical, dental, and vision insurance, plus 401(k) plan.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
This process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!
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