Technical Account Manager

Malwarebytes is looking for..

A dynamic Technical Account Manager to act as the primary point of contact for partners, ensuring smooth communication and addressing their needs proactively.

What You Will Do:

• Gather partner requirements and collaborate with internal teams to deliver customized product solutions.
• Drive end-to-end project management for partner-related initiatives, ensuring milestones are met and expectations are exceeded.
• Provide technical guidance and expertise to partners, ensuring they fully understand and utilize our product offerings.
• Lead partner meetings, deliver progress updates, and maintain accountability for project success.
• Monitor partner satisfaction and identify opportunities for further collaboration or improvement.

Skills You'll Need to Have:

• Minimum 3 years of experience in project management, account management, or a similar role working directly with customers or partners.
• Strong product knowledge and/or technical abilities to communicate effectively with both technical and non-technical stakeholders.
• Exceptional communication skills with the ability to explain complex concepts clearly.
• A natural leader who takes accountability and drives results with enthusiasm and precision.
• Highly organized with a proven ability to manage multiple projects simultaneously.
• Bachelor’s degree in a relevant field is required; additional certifications or technical training is a plus.

Perks & Benefit:

• Comprehensive medical, dental, and vision insurance coverage 

• Employee Referral Bonus Program   

• Wellness programs    

• 401k and employer matching for (US Employees) 

• Comprehensive Time Off policy 

• An opportunity to do something great for yourself and the world! 

(Benefits and Perks subject to change by country/region) 

Legal Language: 

(US Employees Only)

Applicants have rights under the Federal Employment Laws: 

• Employee Polygraph Protection Act   

• Know Your Rights: Discrimination is Illegal   

• Family and Medical Leave Act (FMLA) 

This is to affirm our policy of providing equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws and regulations. 

Our company will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status regarding public assistance. We will ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, upgrading, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible.