Technical Account Manager

Position Overview

This position reports to the Senior Director, Analytics and Technical Account Management; Technical Account Managers (or TAMs) at Adelaide manage the setup and maintenance of measurement across Adelaide campaign executions. 

We’re seeking a candidate with 1-3 years of experience in Ad Operations or Media Analytics

In this role, you will be joining the Technical Account Management team. You’ll be responsible for measurement setup and maintenance throughout the campaign life-cycle. Day-to-day activities range from sanity checking attention measurement against all channels, troubleshooting when issues arise, assessing measurement capabilities with new partners, and instructing teams on Adelaide tools like Campaign Manager, Adelaide’s Self-Service Tagging Tool.

What you'll learn

An important part of our culture is continuing education and the sharing of ideas. We offer: 

• Mentorship from executives with decades of experience in adtech and media
• Regular internal knowledge-sharing sessions

Specifically, in this role, you will learn:

• Become an expert in attention and media quality measurement from both a general and technical perspective
• How to integrate and apply measurement technologies across different publishers and ad platforms working across media channels and buying types
• The inner workings of digital media and the incentives that drive the industry
• How to integrate measurement technologies with new partners across different use cases

Core Responsibilities

• Managing Ad Operations and Trafficking for Adelaide advertiser and publisher campaigns, ranging from campaign set up and generating tags to ensuring measurement fidelity
• Troubleshooting and QA for live trackers while defining processes to automate this workflow in conjunction with both Product & Engineering teams
• Support on integrations with new publishers and partners, which may involve specific nuance and debugging of Javascript & HTML
• Train both internal and external teams to utilize Adelaide’s Self-Service Tagging Tool
• Analyzing granular measurement based data to help improve upon our tracker development and implementation

What you'll bring

• 1–3 years of experience in Ad Operations, Media Analytics, or a related field
• Proficiency in Excel, including working with formulas, pivot tables, and large datasets
• Familiarity with troubleshooting JavaScript, particularly in the context of ad tags or tracking pixels
• A positive, collaborative attitude with a willingness to learn and adapt in a fast-paced environment
• Strong communication skills and attention to detail

What will set you apart

• Hands-on experience with reporting

Benefits 

Health & Wellness

• Medical, dental, and vision insurance
• Paid time off
• Parental leave
• Wellness & Development Stipend
• Holiday break
• Volunteer time off

Financial & Compensation

• Competitive salary
• Performance-based quarterly bonus
• Stock options
• 401k Retirement Plan

Workplace & Equipment

• Remote-first environment
• New York office
• Access to WeWork spaces available

Equal Employment Opportunity (EEO) Statement

Adelaide is proud to be an Equal Opportunity Employer, committed to fostering a diverse, equitable, and inclusive workplace where all employees can thrive. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

Our commitment to equal opportunity employment extends beyond basic compliance to encompass the active cultivation of a workplace that values different perspectives, backgrounds, and experiences.