Team Lead Support Engineer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Team Lead Support Engineer in United States.

This role sits at the intersection of advanced technical support, customer success, and engineering leadership within a high-performance database technology environment. You will act as a trusted escalation point for complex customer issues while guiding teams in diagnosing, troubleshooting, and resolving critical technical challenges. The position combines deep hands-on expertise with PostgreSQL and related technologies alongside strong leadership responsibilities in mentoring and developing support engineers. You will collaborate closely with development teams and core contributors to identify bugs, performance issues, and optimization opportunities. In addition to resolving high-priority customer engagements, you will help shape support processes, documentation, and best practices. This is a highly impactful role where your technical insight and leadership directly influence customer satisfaction and product reliability at scale.

Accountabilities

In this role, you will be responsible for leading technical support efforts while ensuring high-quality resolution of complex customer issues and continuous team development.

Serve as the primary escalation point for premium and high-priority customer support cases
Diagnose, troubleshoot, and resolve complex issues across PostgreSQL and related database technologies
Collaborate with development teams and PostgreSQL community contributors to identify bugs and performance bottlenecks
Mentor and guide junior and mid-level support engineers in troubleshooting, case management, and technical development
Create reproducible test cases, file development requests, and contribute patches when applicable
Deliver technical training sessions and support knowledge-sharing across teams
Document solutions, procedures, and best practices for both internal use and customer-facing resources
Drive resolution of escalated incidents while ensuring customer satisfaction and service quality

Requirements

The ideal candidate brings strong database expertise, technical leadership ability, and a customer-focused problem-solving mindset.

Bachelor’s degree in Computer Science or related field and 5+ years of experience in a technical or support engineering role
Strong hands-on experience with PostgreSQL and related technologies such as pgpool, pgbouncer, Patroni, pgbackrest, and replication tools
Experience with database systems such as Oracle or MongoDB
Solid knowledge of SQL and scripting languages such as Bash
Experience working with Docker, Kubernetes, and cloud platforms such as AWS (including RDS) and Microsoft Azure
Strong troubleshooting skills with ability to analyze complex distributed systems issues
Proven ability to mentor and lead technical teams in a fast-paced environment
Excellent communication skills, with the ability to explain technical concepts clearly to both technical and non-technical stakeholders
Strong organizational skills with the ability to manage multiple high-priority issues simultaneously
Telecommuting experience or comfort working in a remote-first environment is preferred

Benefits

Competitive annual salary of $178,131
Remote work flexibility (telecommuting allowed)
Comprehensive wellness and employee support programs
Access to health and wellness resources, including employee assistance platforms
Wellness Fridays initiative extending through December 2026
Opportunity to work with cutting-edge PostgreSQL and open-source database technologies
Collaborative environment with direct exposure to global engineering and development teams
Strong focus on learning, development, and technical growth opportunities
Inclusive and diverse workplace culture that values collaboration and innovation

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Requirements

Benefits

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